Services Lead, Stores - Full Time (Toronto, ON, CA, M5V 0V2)

Sephora
Toronto
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Client service","Influencing peers","Time management","Problem-solving","Providing feedback"]

Lead day-to-day store execution across the sales floor, ensuring Beauty Advisors follow Sephora’s selling model and deliver outstanding client service. Monitor sales performance and opportunities, support visual merchandising standards, and act as Manager on Duty on the floor. Bring an entrepreneurial mindset to zoning and staffing to meet client needs, and participate in interviewing to build the team—all while modeling Sephora values.

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Sephora
Sephora
2 hours ago

Services Lead, Stores - Full Time (Toronto, ON, CA, M5V 0V2)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day store execution across the sales floor, ensuring Beauty Advisors follow Sephora’s selling model and deliver outstanding client service. Monitor sales performance and opportunities, support visual merchandising standards, and act as Manager on Duty on the floor. Bring an entrepreneurial mindset to zoning and staffing to meet client needs, and participate in interviewing to build the team—all while modeling Sephora values.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure all Beauty Advisors properly execute Sephora’s selling model and provide outstanding client service.
  • •Be aware of store sales performance and opportunities, aligning the department team with goals.
  • •Support visual merchandising standards and keep the sales floor look and feel within company standards.
  • •Act as Manager on Duty within the store and engage with clients on-stage whenever possible.
  • •Demonstrate entrepreneurial spirit by managing zoning and adjusting staffing levels as needed; participate in interviewing when needed.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Proven ability to influence peers and provide feedback.
  • •Demonstrated strong client service skills.
  • •Demonstrated effective time management and problem-solving skills.
  • •Ability to support team execution of Sephora’s selling model and store objectives.
Experience:1-3 years
Skills:Client serviceInfluencing peersTime managementProblem-solvingProviding feedback

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn