Senior Implementation Manager

Asana
Chicago
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Cross-functional coordination","Judgment","Operating in ambiguity","Customer-centricity","Stakeholder communication"]

Lead enterprise customers through Asana’s shift from Collaborative Work Management to AI Workflow Management. You’ll run structured onboarding engagements, define success, design and configure AI-enabled workflows, and guide user acceptance testing and launch. Partnering with Customer Success, Sales, Solutions, and R&D, you’ll align stakeholders on adoption plans, document implementation decisions, and conduct ongoing check-ins to drive measurable impact across high-value workflows.

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FursaFursa
Asana
Asana
3 days ago

Senior Implementation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead enterprise customers through Asana’s shift from Collaborative Work Management to AI Workflow Management. You’ll run structured onboarding engagements, define success, design and configure AI-enabled workflows, and guide user acceptance testing and launch. Partnering with Customer Success, Sales, Solutions, and R&D, you’ll align stakeholders on adoption plans, document implementation decisions, and conduct ongoing check-ins to drive measurable impact across high-value workflows.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead structured onboarding engagements to align stakeholders on platform setup, workflow priorities, and success criteria.
  • •Design and build AI-enabled workflows end-to-end through deep discovery, process mapping, workflow configuration, and user acceptance testing.
  • •Coordinate cross-functional delivery during time-bound engagements, keeping milestones on track across workflow owners, IT/business stakeholders, and end users.
  • •Create and maintain clear implementation documentation and a forward-looking deployment plan for scaling AI usage.
  • •Run recurring customer check-ins to assess workflow performance and AI adoption, surface pain points, and identify next implementation support opportunities.

Pay and Benefits

Perks:Health InsuranceWellness StipendGym MembershipFamily BuildingRetirementCulinary Options

Key Requirements

  • •Experience in customer-facing implementation or consulting roles, ideally leading structured onboarding or deployment engagements at a SaaS company or consulting firm.
  • •Strong understanding of AI and generative AI technologies, including AI workflow design, agent orchestration, enterprise AI platforms, and data governance.
  • •Ability to guide AI change management during implementations, helping teams adopt AI with empathy and patience.
  • •Experience implementing platforms in enterprise environments from discovery through adoption, managing multiple workstreams and executive stakeholders.
  • •Customer-centric leadership to build trusted relationships, translate feedback into configuration decisions, and drive lasting adoption.
Experience:SaaSConsultingEnterprise
Skills:Cross-functional coordinationJudgmentOperating in ambiguityCustomer-centricityStakeholder communication
Languages:English
Tech Stack:AIGenerative AIAI workflow designAgent orchestrationEnterprise AI platformsData governance

Company Brief

Asana
Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.2
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