Head of Onboarding & FinCrime Operations

Airwallex
California
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Cross-functional collaboration","Data-driven decision-making","Continuous improvement","Analytical judgement"]

Lead Airwallex’s global first-line onboarding and financial crime operations, owning strategy, procedures, and operational excellence for KYC, name screening, and transaction monitoring. You’ll build and scale a globally distributed team with 24/7 coverage, define OKRs, and improve performance using data-driven management. Partner across 2LOD Compliance, Risk Product, and Engineering to balance risk, customer experience, and commercial impact, including AI-led transformation.

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Airwallex
Airwallex
2 days ago

Head of Onboarding & FinCrime Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead Airwallex’s global first-line onboarding and financial crime operations, owning strategy, procedures, and operational excellence for KYC, name screening, and transaction monitoring. You’ll build and scale a globally distributed team with 24/7 coverage, define OKRs, and improve performance using data-driven management. Partner across 2LOD Compliance, Risk Product, and Engineering to balance risk, customer experience, and commercial impact, including AI-led transformation.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own the vision, strategy, and execution for Onboarding and FinCrime Operations.
  • •Build, lead, and develop a globally distributed team, managing capacity for 24/7 coverage, customer experience quality, and cost efficiency.
  • •Define operational procedures and repeatable operating rhythm, including clear OKRs and data-driven performance management.
  • •Strike the right balance between risk, customer experience, and commercial impact, ensuring timely, high-quality decisions and communications.
  • •Drive continuous improvement of procedures, playbooks, and control frameworks aligned to financial crime and fraud policies, including AI transformation of the teams.

Key Requirements

  • •Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business.
  • •Deep knowledge of AML/CTF, sanctions, KYC, and transaction monitoring/investigations processes and first-line controls.
  • •Proven track record scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies with consistent performance.
  • •Demonstrated delivery of automation/AI-led transformation in an operations setting (or strategic and technical fluency to lead it).
  • •Strong commercial and analytical judgement, comfortable framing decisions using unit economics, scalability, and ROI; experience managing outsourced/BPO/offshore capacity at scale.
Experience:Financial servicesPaymentsFintechMulti-jurisdiction operationsKYC/AMLCross-border paymentsOutsourcing/BPO
Skills:LeadershipCross-functional collaborationData-driven decision-makingContinuous improvementAnalytical judgement
Certifications:CAMSICAACAMs
Tech Stack:AIAutomationAPI-first

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor