People Service Excellence Analyst

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Organizational skills","Stakeholder collaboration","Written and verbal communication"]

Support analysis, improvement, and standardization of people and organization development processes across Agoda. Partner with stakeholders, Centres of Expertise, and people technology partners to document current and future-state HR workflows, translate business needs into requirements, and help implement continuous improvement and HR technology initiatives. Build process documentation and knowledge materials, facilitate requirement workshops, and produce reporting, governance updates, and service-level performance measures.

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FursaFursa
Agoda
Agoda
9 hours ago

People Service Excellence Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support analysis, improvement, and standardization of people and organization development processes across Agoda. Partner with stakeholders, Centres of Expertise, and people technology partners to document current and future-state HR workflows, translate business needs into requirements, and help implement continuous improvement and HR technology initiatives. Build process documentation and knowledge materials, facilitate requirement workshops, and produce reporting, governance updates, and service-level performance measures.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze existing HR processes, workflows, services, and procedures to identify inefficiencies and improvement opportunities.
  • •Document current-state and future-state processes using process maps, workflow diagrams, and standard operating procedures.
  • •Recommend improvements to enhance operational efficiency, service quality, compliance, and employee experience.
  • •Engage stakeholders to gather, analyze, and document user stories and business/functional requirements, and validate alignment.
  • •Provide basic business analysis support for HR technology initiatives and produce reporting, governance, and status updates, including performance measures and service-level indicators.

Key Requirements

  • •Bachelor’s degree in business administration, Human Resources, Information Systems, Operations, or a related discipline.
  • •2–5 years of experience in business analysis, HR operations, HR process improvement, HR transformation, or a related role.
  • •Practical experience working with HR processes and understanding the employee lifecycle.
  • •Experience analyzing and documenting business processes, workflows, and operating procedures.
  • •Experience gathering requirements and working with multiple stakeholders, with strong analytical, problem-solving, and communication skills.
Experience:2-5 yearsHR operationsHR process improvementHR transformationBusiness analysis
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingOrganizational skillsStakeholder collaborationWritten and verbal communication
Tech Stack:WorkdayOracle HCMSAP SuccessFactorsServiceNow HRSDMicrosoft OfficeExcelPowerPointJiraConfluenceVisioLucidchartMiroProcess mappingRoot-cause analysisGap analysisRequirements traceabilityImpact assessmentAgileWaterfallProcess documentation tools

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn