NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT service desk support for end-users, including guidance and training for devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user IT onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance, while evaluating new IT business tools. Drive continuous process and technology improvements and be willing to learn other IT business areas.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and evaluate process/technology improvements and new IT tools for business and internal IT teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong communication comfortable with various stakeholders.
•Strong troubleshooting skills, bug-finding, and resolution.
•Ability to work independently within a diverse global team.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT