Outside Account Manager

DoorDash US
Charlotte, Atlanta
Workplace: HybridFull timeUSD 102,000 - 150,000Function: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Executive presence","Influencing without authority","Analytical thinking","Collaboration","Problem-solving"]

Own and grow relationships with a portfolio of SMB restaurant partners, guiding strategic conversations that drive long-term growth, profitability, and retention. Lead high-impact merchant business reviews, adapt account plans as opportunities and risks emerge, and proactively mitigate detractors. Expand and optimize partnerships by recommending DoorDash products, influence cross-functionally with Product and Operations, and represent merchant insights internally while sharing best practices with the team.

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FursaFursa
DoorDash US
DoorDash US
1 day ago

Outside Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Own and grow relationships with a portfolio of SMB restaurant partners, guiding strategic conversations that drive long-term growth, profitability, and retention. Lead high-impact merchant business reviews, adapt account plans as opportunities and risks emerge, and proactively mitigate detractors. Expand and optimize partnerships by recommending DoorDash products, influence cross-functionally with Product and Operations, and represent merchant insights internally while sharing best practices with the team.
Location: Charlotte, Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow strategic partnerships for a portfolio of SMB restaurant partners to drive measurable growth, retention, and satisfaction.
  • •Lead advanced merchant strategy with high-impact business reviews focused on long-term profitability and success.
  • •Operate autonomously by adjusting account plans and growth strategies as merchant needs and market conditions evolve.
  • •Identify and mitigate risk by anticipating challenges early and implementing solutions to protect merchant performance.
  • •Drive expansion and optimization by recommending and selling DoorDash products, and influence cross-functionally to deliver outcomes.

Pay and Benefits

Salary: USD 102,000 - 150,000
Perks:Health InsuranceWellness StipendPaid Leave

Key Requirements

  • •4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
  • •Proven track record driving measurable growth and retention across most of a book of business.
  • •Strong executive presence to influence without authority and deliver compelling presentations.
  • •Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
  • •Advanced analytical skills using tools such as Salesforce, Outreach, Tableau, or Sigma, plus the ability to synthesize insights into actionable recommendations.
Experience:4+ yearsRestaurantsHospitalityLogisticsMarketplaces
Skills:Executive presenceInfluencing without authorityAnalytical thinkingCollaborationProblem-solving
Languages:English
Tech Stack:SalesforceOutreachTableauSigma

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn