IT Support Specialist

Alo Yoga
Sydney
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Independent work","Troubleshooting","Leadership","Service orientation"]

Lead technology operations and service delivery for ALO’s retail stores and corporate employees across Australia. You’ll manage and mentor a regional team, act as the primary escalation point for technology issues, and provide hands-on support for POS systems, in-store networking, payment terminals, and store devices. Own the technology deployment lifecycle for new store openings, coordinate with vendors and ISPs, and deliver corporate help desk support while maintaining global service levels.

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Alo Yoga
Alo Yoga
1 day ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead technology operations and service delivery for ALO’s retail stores and corporate employees across Australia. You’ll manage and mentor a regional team, act as the primary escalation point for technology issues, and provide hands-on support for POS systems, in-store networking, payment terminals, and store devices. Own the technology deployment lifecycle for new store openings, coordinate with vendors and ISPs, and deliver corporate help desk support while maintaining global service levels.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage, mentor, and develop a regional team of technical support and field service staff.
  • •Serve as the primary regional escalation point for technology issues impacting retail and corporate operations.
  • •Provide day-to-day technical support for retail store operations, including POS systems, in-store networking, payment systems, and store devices.
  • •Monitor store technology health, proactively resolve issues, and minimize downtime through proactive support.
  • •Own and coordinate the technology deployment lifecycle for new store openings, including connectivity testing and go-live support.
Travel: Medium travel

Key Requirements

  • •5+ years of IT/technical operations management experience, including direct people management.
  • •Experience supporting retail technologies such as POS systems, in-store networking, payment terminals, and retail device management.
  • •Experience supporting or leading new store opening technology deployments.
  • •Strong corporate help desk/end-user support background, including ticketing systems, hardware/software troubleshooting, and asset management.
  • •Fluency in English (written and spoken) and willingness/ability to travel regularly within Australia.
Experience:Retail technologyGlobal brandNetworkingHelp deskNew store deployments
Skills:CommunicationIndependent workTroubleshootingLeadershipService orientation
Languages:English
Tech Stack:POS systemsPayment terminalsIn-store networkingTicketing systemsHardware troubleshootingSoftware troubleshootingAsset managementFirewall basicsCorporate wireless/guest network

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn