Quince

1 month ago

Merchant Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 minutes agoStatus: Live

Job Summary

Lead end-to-end onboarding for new retail partners, coordinating cross-border technical integrations (APIs, ERP connections) and ensuring seamless communication with our logistics network. Drive project management, build strong partner relationships, and provide proactive technical support to enable successful client launches and ongoing success.

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Lead the end-to-end technical onboarding for new clients, guiding them through API integrations, ERP connections, and system configurations.
•Act as the project lead for new client launches, ensuring all operational workflows—from labeling to customs documentation—are correctly established.
•Serve as the first line of defense for technical issues, resolving data transmission errors, tracking discrepancies, and platform bugs.
•Monitor early-stage shipping performance (Order-to-Delivery) for new accounts to ensure they meet high standards of speed and reliability.
•Collect partner feedback on platform usability and technical hurdles, collaborating with Product and Engineering teams to drive system improvements.

Key Requirements

•Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field.
•3+ years of experience in Customer Success, Technical Support, or Operations within E-commerce, SaaS, or Cross-border Logistics.
•Strong understanding of API integrations, EDI, and ERP systems (e.g., NetSuite, SAP). Proficiency in data analysis tools (Excel, SQL) is a plus.
•Familiarity with international shipping regulations, customs clearance processes, and last-mile delivery networks.
•Exceptional verbal and written communication skills in English and Mandarin; customer-first mindset and ability to thrive in a fast-paced startup environment.

Experience:3+ yearsE-commerceSaaSCross-border LogisticsLogisticsRetail

Education:Bachelor's

Skills:CommunicationCustomer focusRelationship-buildingProject managementProblem-solving

Languages:EnglishMandarin

Tech Stack:APIEDIERPNetSuiteSAPExcelSQL

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Quince

1 month ago

Merchant Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 minutes agoStatus: Live

Job Summary

Location: Shenzhen

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Lead the end-to-end technical onboarding for new clients, guiding them through API integrations, ERP connections, and system configurations.
•Act as the project lead for new client launches, ensuring all operational workflows—from labeling to customs documentation—are correctly established.
•Serve as the first line of defense for technical issues, resolving data transmission errors, tracking discrepancies, and platform bugs.
•Monitor early-stage shipping performance (Order-to-Delivery) for new accounts to ensure they meet high standards of speed and reliability.
•Collect partner feedback on platform usability and technical hurdles, collaborating with Product and Engineering teams to drive system improvements.

Key Requirements

•Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or a related field.
•3+ years of experience in Customer Success, Technical Support, or Operations within E-commerce, SaaS, or Cross-border Logistics.
•Strong understanding of API integrations, EDI, and ERP systems (e.g., NetSuite, SAP). Proficiency in data analysis tools (Excel, SQL) is a plus.
•Familiarity with international shipping regulations, customs clearance processes, and last-mile delivery networks.
•Exceptional verbal and written communication skills in English and Mandarin; customer-first mindset and ability to thrive in a fast-paced startup environment.

Experience:3+ yearsE-commerceSaaSCross-border LogisticsLogisticsRetail

Education:Bachelor's

Skills:CommunicationCustomer focusRelationship-buildingProject managementProblem-solving

Languages:EnglishMandarin

Tech Stack:APIEDIERPNetSuiteSAPExcelSQL

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn