Stripe

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Manage a book of enterprise customers post-sale to maximize value, drive retention and expansion, and coordinate with sales, technical account managers, and operations to ensure successful product adoption and renewals. Deliver payments insights, workshops, and business reviews while advising customers on Stripe’s products and roadmap to optimize value.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
•Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
•Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
•Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
•Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.

Key Requirements

•4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
•Strong business sense and understanding of underlying drivers and strategy of our users' businesses
•Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
•Strong problem-solving skills
•History of success as a consultant, pre-sales, technical account manager, or equivalent

Experience:4+ yearsFintechPaymentsEnterprise

Skills:CommunicationRelationship managementPresentationProblem-solvingCustomer orientation

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
•Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
•Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
•Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
•Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.

Key Requirements

•4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
•Strong business sense and understanding of underlying drivers and strategy of our users' businesses
•Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
•Strong problem-solving skills
•History of success as a consultant, pre-sales, technical account manager, or equivalent

Experience:4+ yearsFintechPaymentsEnterprise

Skills:CommunicationRelationship managementPresentationProblem-solvingCustomer orientation

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor