Dell

2 weeks ago

Principal Engineer, Field Service - Ellendale, North Dakota

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the senior on-site technical authority for AI data center environments, leading resolution of the most complex, high-impact technical challenges. Use deep system knowledge to stabilize operations, prevent recurring issues, and optimize reliability and performance. Define and enforce technical standards, analyze operational trends, and drive continuous improvement in partnership with engineering, product, and service leadership while mentoring senior engineers.

Location: Michigan

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide advanced technical leadership by diagnosing complex multi-system issues and guiding platform, hardware, and firmware changes to mitigate availability risks.
•Serve as the senior technical authority on-site, leading critical event response and acting as the primary technical escalation point as needed.
•Establish and enhance site operating models, standards, and best practices using data-driven analysis and trend identification.
•Partner with engineering, product, and service leadership to drive complex resolutions and influence technical direction.
•Mentor and develop senior engineers and high-potential talent through coaching, technical training, knowledge sharing, and reinforcing quality standards.

Pay and Benefits

Salary: USD 96,390 - 124,700

Key Requirements

•Expert-level knowledge of AI data center platforms, system interdependencies, reliability engineering, and advanced troubleshooting for complex technical issues.
•Ability to establish and enforce technical standards, analyze operational trends, anticipate failures, and drive continuous improvement initiatives.
•Strong technical leadership skills, including influencing cross-functional stakeholders, guiding technical decisions, and leading through ambiguity.
•Advanced communication, mentoring, and coaching capabilities to develop senior engineers and share complex technical knowledge.
•Associate’s or bachelor’s degree in a related field, 9–10 years of technical support/data center experience, Dell Proven Professional certification, and flexibility for on-call support, travel, and physical job requirements.

Experience:9-10 years

Education:Bachelor's

Skills:Technical leadershipCommunicationMentoringCoachingContinuous improvement

Certifications:Dell Proven Professional

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 weeks ago

Principal Engineer, Field Service - Ellendale, North Dakota

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Michigan

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide advanced technical leadership by diagnosing complex multi-system issues and guiding platform, hardware, and firmware changes to mitigate availability risks.
•Serve as the senior technical authority on-site, leading critical event response and acting as the primary technical escalation point as needed.
•Establish and enhance site operating models, standards, and best practices using data-driven analysis and trend identification.
•Partner with engineering, product, and service leadership to drive complex resolutions and influence technical direction.
•Mentor and develop senior engineers and high-potential talent through coaching, technical training, knowledge sharing, and reinforcing quality standards.

Pay and Benefits

Salary: USD 96,390 - 124,700

Key Requirements

•Expert-level knowledge of AI data center platforms, system interdependencies, reliability engineering, and advanced troubleshooting for complex technical issues.
•Ability to establish and enforce technical standards, analyze operational trends, anticipate failures, and drive continuous improvement initiatives.
•Strong technical leadership skills, including influencing cross-functional stakeholders, guiding technical decisions, and leading through ambiguity.
•Advanced communication, mentoring, and coaching capabilities to develop senior engineers and share complex technical knowledge.
•Associate’s or bachelor’s degree in a related field, 9–10 years of technical support/data center experience, Dell Proven Professional certification, and flexibility for on-call support, travel, and physical job requirements.

Experience:9-10 years

Education:Bachelor's

Skills:Technical leadershipCommunicationMentoringCoachingContinuous improvement

Certifications:Dell Proven Professional

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor