Technical Support Senior Technician

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Organizational","Interpersonal","Communication","Troubleshooting","Customer handling"]

Provide first-level technical support for Dell products and related peripherals, handling customer questions via phone/email and remote diagnostics. Diagnose desktop, laptop, and accessory issues using troubleshooting techniques and documented procedures, identify likely causes, recommend solutions, and clearly log and track incident details until resolution. Support customers through installation, configuration, customization, and proper operation following defined rules for warranties and contracts.

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FursaFursa
Dell
Dell
4 days ago

Technical Support Senior Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-level technical support for Dell products and related peripherals, handling customer questions via phone/email and remote diagnostics. Diagnose desktop, laptop, and accessory issues using troubleshooting techniques and documented procedures, identify likely causes, recommend solutions, and clearly log and track incident details until resolution. Support customers through installation, configuration, customization, and proper operation following defined rules for warranties and contracts.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level support to customers via phone/email and remote diagnostic systems.
  • •Use troubleshooting techniques and tools to identify technical defects/issues.
  • •Assign incidents in line with documented guidelines and procedures.
  • •Support customers through problem resolution, keeping them informed throughout the incident lifecycle.
  • •Clearly log and track solution details while maintaining and updating the customer database.

Key Requirements

  • •Fluent communication skills in French.
  • •Minimum 1-year related experience in Technical Support.
  • •Ability to analyze and solve technical problems using troubleshooting skills to investigate potential solutions.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:OrganizationalInterpersonalCommunicationTroubleshootingCustomer handling
Languages:French

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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