Renewals Specialist

Foodics
Saudi Arabia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Customer-centric mindset","Risk detection","Account management"]

Own customer renewals for an assigned portfolio, ensuring timely and successful renewal closure. Serve as the primary point of contact, run structured health-check calls, and detect risks, dissatisfaction signals, and expansion opportunities early. Resolve issues by coordinating with internal teams and track open items to full resolution while maintaining accurate renewal and risk data in CRM systems. Drive churn reduction and ARR retention.

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FursaFursa
Foodics
Foodics
3 days ago

Renewals Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own customer renewals for an assigned portfolio, ensuring timely and successful renewal closure. Serve as the primary point of contact, run structured health-check calls, and detect risks, dissatisfaction signals, and expansion opportunities early. Resolve issues by coordinating with internal teams and track open items to full resolution while maintaining accurate renewal and risk data in CRM systems. Drive churn reduction and ARR retention.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own customer renewals for an assigned portfolio and ensure timely, successful renewal closure.
  • •Proactively manage customer relationships and act as the primary point of contact.
  • •Conduct at least 4 structured health-check calls per customer per year.
  • •Identify risks, dissatisfaction signals, and expansion opportunities early.
  • •Resolve customer issues by coordinating with internal teams and tracking open items to full resolution.

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusEquityLearning Budget

Key Requirements

  • •1–3 years of experience in Customer Success, Account Management, Renewals, or Support.
  • •Experience with SaaS or subscription-based products.
  • •Strong communication skills (Arabic required; English is a plus).
  • •Customer-centric mindset with problem-solving skills.
  • •Comfortable working with retention, churn, and ARR targets.
Experience:1-3 yearsSaaSSubscription-based
Skills:CommunicationProblem-solvingCustomer-centric mindsetRisk detectionAccount management
Languages:ArabicEnglish
Tech Stack:CRMSalesforceZendeskTicketing

Company Brief

Foodics
Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Riyadh, Saudi Arabia
Founded: 2014
WebsiteLinkedIn