Athelas

1 month ago

Strategic Operations Manager, Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Remote Operations Manager focusing on Revenue-Cycle Management, driving cross-functional process optimization across Product, Engineering, Billing and Accounts to ensure efficient onboarding, scalable internal processes, and strong client relationships for a $1M+ ARR portfolio in a fast-growing SaaS healthcare platform.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Drive client growth through operational optimization and new growth initiatives across cross-functional teams.
•Own the day-to-day management of accounts, prioritize and resolve escalations, and identify opportunities to improve processes and operations beyond immediate client needs.
•Develop and standardize internal processes, reporting, training and documentation to scale the customer base 5-10x in 12 months.
•Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
•Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue and maximize client satisfaction and retention.

Travel: Low travel

Key Requirements

•3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
•Experience with SQL + Excel
•Energized by people and delivering great customer experience
•Expertise in project management with a track record of delivering multiple projects
•Comfort in working autonomously with strong prioritization and problem-solving skills

Experience:3-5 yearsSaaSRCMHealthcare

Skills:Customer focusProject managementCommunicationProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:SQLExcel

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas

Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.

Industry: Medical Devices

Headquarters: San Francisco, United States

Founded: 2017

Website

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Athelas

1 month ago

Strategic Operations Manager, Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Drive client growth through operational optimization and new growth initiatives across cross-functional teams.
•Own the day-to-day management of accounts, prioritize and resolve escalations, and identify opportunities to improve processes and operations beyond immediate client needs.
•Develop and standardize internal processes, reporting, training and documentation to scale the customer base 5-10x in 12 months.
•Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
•Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue and maximize client satisfaction and retention.

Travel: Low travel

Key Requirements

•3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
•Experience with SQL + Excel
•Energized by people and delivering great customer experience
•Expertise in project management with a track record of delivering multiple projects
•Comfort in working autonomously with strong prioritization and problem-solving skills

Experience:3-5 yearsSaaSRCMHealthcare

Skills:Customer focusProject managementCommunicationProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:SQLExcel

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas

Industry: Medical Devices

Headquarters: San Francisco, United States

Founded: 2017

Website