Team Lead

Atlas Technica
America/Winnipeg
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Mentoring","Communication","Problem-solving"]

Team Lead in Atlas Technica's support department overseeing a team of Junior Systems Engineers and interns in an MSP setting. Manages ticket queues, client escalations, on-call rotations, and project coordination; provides mentoring, coaching, and performance reviews; develops documentation and processes to improve service delivery and technical operations for clients in finance-related industries.

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Atlas Technica
Atlas Technica
9 months ago

Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live

Job Summary

Team Lead in Atlas Technica's support department overseeing a team of Junior Systems Engineers and interns in an MSP setting. Manages ticket queues, client escalations, on-call rotations, and project coordination; provides mentoring, coaching, and performance reviews; develops documentation and processes to improve service delivery and technical operations for clients in finance-related industries.
Location: America/Winnipeg
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Supervise a team of Junior System Engineers and Interns
  • •Serve as escalation point for technical and non-technical issues
  • •Approve PTO and manage time entries for the team
  • •Provide mentoring, coaching, and training; conduct performance reviews
  • •Manage ticket queues, time entries, and project coordination within the team

Key Requirements

  • •At least 2 years of people management experience and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration)
  • •Strong end-user support skills with Microsoft Windows and Office, desktop and mobile device troubleshooting
  • •Experience supporting a Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
  • •Knowledge of Microsoft Windows Server, Active Directory, and Group Policy; familiarity with virtualization (VMware or Hyper-V)
  • •Understanding of networking (TCP/IP, LAN/DMZ/WAN, DHCP, DNS, routing, switching, firewalls) and MSP environments
Experience:5+ yearsMSPIT services
Skills:LeadershipMentoringCommunicationProblem-solving
Languages:English
Tech Stack:Microsoft WindowsMicrosoft OfficeExchange OnlineSharePoint OnlineIntuneAzure ADTeamsWindows ServerActive DirectoryGroup PolicyCitrix XenAppVMwareHyper-VTCP/IPLANDMZWANDHCPDNSRouting

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
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Glassdoor: 4.2
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