Delivery Hero

3 months ago

Vendor Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Oversee end-to-end vendor onboarding and experience, optimizing device management, content quality, and performance analytics to drive higher partner satisfaction and conversions. Collaborate with cross-functional teams, manage stakeholders, and implement best practices across pre-, live-, and post-delivery stages while enabling seamless product rollouts.

Location: Lahore

Workplace: Onsite

Employment Type: Full time

Seniority: Mid level

Key Responsibilities

•Own the vendor onboarding experience end to end
•Manage and improve vendor device management for the platform, ensuring timely and seamless performance for partners
•Ensure quality content for partners to drive higher customer conversion
•Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience
•Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience
•Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience
•Manage internal stakeholders to set expectations and influence decisions
•Work with the Shared Service Centre to implement regional and global best practices for vendor experience management
•Work with product rollout teams to ensure seamless rollouts of new vendor products
•Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones

Key Requirements

•5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management
•Hands-on experience delivering projects
•Ability to analyse data and use insights to drive decision-making and process improvement
•Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage
•Strong collaboration and stakeholder management skills

Experience:5+ yearsVendor experienceOperationsAnalytics

Skills:Analytical thinkingData analysisStakeholder managementCommunicationProblem-solving

Languages:English

Tech Stack:ExcelSQLTableauGoogle Data Studio

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

3 months ago

Vendor Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Lahore

Workplace: Onsite

Employment Type: Full time

Seniority: Mid level

Key Responsibilities

•Own the vendor onboarding experience end to end
•Manage and improve vendor device management for the platform, ensuring timely and seamless performance for partners
•Ensure quality content for partners to drive higher customer conversion
•Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience
•Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience
•Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience
•Manage internal stakeholders to set expectations and influence decisions
•Work with the Shared Service Centre to implement regional and global best practices for vendor experience management
•Work with product rollout teams to ensure seamless rollouts of new vendor products
•Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones

Key Requirements

•5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management
•Hands-on experience delivering projects
•Ability to analyse data and use insights to drive decision-making and process improvement
•Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage
•Strong collaboration and stakeholder management skills

Experience:5+ yearsVendor experienceOperationsAnalytics

Skills:Analytical thinkingData analysisStakeholder managementCommunicationProblem-solving

Languages:English

Tech Stack:ExcelSQLTableauGoogle Data Studio

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor