Director, Account Management

Front
San Francisco
Workplace: HybridFull timeUSD 310,000 - 344,000 annuallyFunction: Executive & General ManagementExperience: 4-6 yearsSkills: ["Coaching","People leadership","Strategic thinking","Execution","Collaboration","Data-driven decision-making"]

Lead and scale the Account Management team by owning existing customer expansion, renewals, and overall account health for a portfolio of high-value customers. Build AM team structure as Account Teams roll out, coach Account Managers, and establish KPIs and operating rhythms for renewal and growth motions. Partner cross-functionally with Sales, Finance, Legal, and Revenue Operations to deliver best-in-class customer outcomes and commercial success.

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FursaFursa
Front
Front
2 days ago

Director, Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead and scale the Account Management team by owning existing customer expansion, renewals, and overall account health for a portfolio of high-value customers. Build AM team structure as Account Teams roll out, coach Account Managers, and establish KPIs and operating rhythms for renewal and growth motions. Partner cross-functionally with Sales, Finance, Legal, and Revenue Operations to deliver best-in-class customer outcomes and commercial success.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Build future structure for the Existing Business team by introducing Account Teams with Account Managers and Customer Success Managers.
  • •Lead a high-performing Account Management team by developing and coaching Account Managers.
  • •Drive customer expansion by helping AMs map account books, identify opportunities, and develop expansion strategies.
  • •Establish AM fundamentals, defining KPIs, roles and responsibilities, success metrics, and operating rhythms.
  • •Own customer outcomes including renewals, expansion, customer satisfaction, and commercial success across the team.

Pay and Benefits

Salary: USD 310,000 - 344,000 annually
Perks:Health InsurancePaid ParentalWellness Stipend

Key Requirements

  • •4-6 years leading Account Management, Sales, or Renewals teams in SaaS.
  • •Proven experience building and leading AM functions from the ground up.
  • •Experience leading a team across enterprise renewal negotiation, upselling, cross-selling, and customer escalations.
  • •Strong coaching and people leadership skills, including delivering feedback and building accountability.
  • •Strategic, hands-on execution with a data-driven mindset using metrics and customer insights.
Experience:4-6 yearsSaaS
Skills:CoachingPeople leadershipStrategic thinkingExecutionCollaborationData-driven decision-making

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
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