Aspora

1 month ago

Operations Generalist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

AI-driven, hands-on operator with fintech payments experience who will monitor remittance workflows, investigate anomalies using dashboards and SQL, coordinate with banks and internal teams, and continuously improve runbooks and automation to scale Aspora’s remittance operations from Bangalore.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Run and monitor defined remittance operations workflows across pay-in, payout, KYC/RFI, refunds, disputes, reconciliations, and partner-dependent exceptions.
•Use dashboards, SQL, and transaction-level data to investigate anomalies, prepare issue notes, identify likely root causes, and escalate with context.
•Coordinate with banks, payment providers, gateways, Support, Product, Engineering, Compliance, and Finance on defined escalation paths and issue resolution.
•Maintain and improve runbooks, queue hygiene, exception categories, controls, and operating notes by corridor, partner, and workflow.
•Identify recurring manual checks or repeat exceptions and help convert them into AI-assisted triage, automation, better monitoring, or product/partner requirements.

Key Requirements

•2-5 years of experience in fintech, payments, banking operations, wallet operations, marketplace-fintech operations, or another transaction-heavy operating environment.
•Working knowledge of payment operations: pay-ins, payouts, settlements, reconciliation, refunds, disputes/chargebacks, KYC/RFI, partner escalations, and incident handling. Cross-border payments experience is a plus.
•SQL is required: you should be able to query transaction-level data, validate dashboard signals, investigate operational issues, and explain what the data is showing.
•Comfort working with dashboards, spreadsheets, queues, logs, SOPs, and issue trackers to keep operational work visible and controlled.
•Experience coordinating with internal teams and external partners, with the communication discipline to follow up clearly and keep issue notes clean.
•Strong plus: experience using AI tools, no-code/low-code automation, or lightweight scripts to reduce manual checks, improve exception handling, or make operational workflows more scalable.

Experience:2-5 yearsFintechPaymentsRemittances

Skills:CommunicationProblem-solvingAnalytical thinkingCollaborationDetail-oriented

Languages:English

Tech Stack:SQLDashboardsAINo-codeAutomation

Company Brief

Aspora

Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.

Industry: Neobanking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Website LinkedIn

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Aspora

1 month ago

Operations Generalist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Run and monitor defined remittance operations workflows across pay-in, payout, KYC/RFI, refunds, disputes, reconciliations, and partner-dependent exceptions.
•Use dashboards, SQL, and transaction-level data to investigate anomalies, prepare issue notes, identify likely root causes, and escalate with context.
•Coordinate with banks, payment providers, gateways, Support, Product, Engineering, Compliance, and Finance on defined escalation paths and issue resolution.
•Maintain and improve runbooks, queue hygiene, exception categories, controls, and operating notes by corridor, partner, and workflow.
•Identify recurring manual checks or repeat exceptions and help convert them into AI-assisted triage, automation, better monitoring, or product/partner requirements.

Key Requirements

•2-5 years of experience in fintech, payments, banking operations, wallet operations, marketplace-fintech operations, or another transaction-heavy operating environment.
•Working knowledge of payment operations: pay-ins, payouts, settlements, reconciliation, refunds, disputes/chargebacks, KYC/RFI, partner escalations, and incident handling. Cross-border payments experience is a plus.
•SQL is required: you should be able to query transaction-level data, validate dashboard signals, investigate operational issues, and explain what the data is showing.
•Comfort working with dashboards, spreadsheets, queues, logs, SOPs, and issue trackers to keep operational work visible and controlled.
•Experience coordinating with internal teams and external partners, with the communication discipline to follow up clearly and keep issue notes clean.
•Strong plus: experience using AI tools, no-code/low-code automation, or lightweight scripts to reduce manual checks, improve exception handling, or make operational workflows more scalable.

Experience:2-5 yearsFintechPaymentsRemittances

Skills:CommunicationProblem-solvingAnalytical thinkingCollaborationDetail-oriented

Languages:English

Tech Stack:SQLDashboardsAINo-codeAutomation

Company Brief

Aspora

Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.

Industry: Neobanking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Website LinkedIn