Service & Experience Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytical skills","Logical thinking","Communication","Cross-team collaboration","Problem-solving"]

Support TikTok LIVE’s Service & Experience team by analyzing multi-channel user feedback to identify experience gaps and root causes. Help optimize service processes by drafting and iterating SOPs, and build data-driven reports to drive issue resolution with Product and R&D partners. Assist with user research, competition analysis, and daily reporting to improve live streaming experiences at real-time scale.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

Service & Experience Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support TikTok LIVE’s Service & Experience team by analyzing multi-channel user feedback to identify experience gaps and root causes. Help optimize service processes by drafting and iterating SOPs, and build data-driven reports to drive issue resolution with Product and R&D partners. Assist with user research, competition analysis, and daily reporting to improve live streaming experiences at real-time scale.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Monitor multi-channel user feedback and use data analysis to pinpoint experience gaps and root causes.
  • •Support service process optimization by drafting and iterating clear, actionable SOPs.
  • •Build data-driven reports and collaborate with Product and R&D teams to drive issue resolution and closure.
  • •Assist in user research and competition analysis to support experience improvements.
  • •Contribute to daily data reporting for service and experience initiatives.

Key Requirements

  • •Undergraduate or graduate student with sufficient internship availability and passion for the live streaming industry.
  • •Strong data awareness and analytical skills with proficiency in SQL and Excel.
  • •Logical thinking with the ability to independently draft high-quality SOPs and reports.
  • •Sensitivity to user experience and skill at extracting issues from complex information.
  • •Strong communication and cross-team collaboration potential.
Skills:Analytical skillsLogical thinkingCommunicationCross-team collaborationProblem-solving
Tech Stack:SQLExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn