2 days ago

Service & Experience Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support TikTok LIVE’s Service & Experience team by analyzing multi-channel user feedback to identify experience gaps and root causes. Help optimize service processes by drafting and iterating SOPs, and build data-driven reports to drive issue resolution with Product and R&D partners. Assist with user research, competition analysis, and daily reporting to improve live streaming experiences at real-time scale.

Location: Singapore

Workplace: Onsite

Employment Type: Internship

Job Function: Solutions Engineering & Sales Engineering

Seniority: Intern level

Key Responsibilities

•Monitor multi-channel user feedback and use data analysis to pinpoint experience gaps and root causes.
•Support service process optimization by drafting and iterating clear, actionable SOPs.
•Build data-driven reports and collaborate with Product and R&D teams to drive issue resolution and closure.
•Assist in user research and competition analysis to support experience improvements.
•Contribute to daily data reporting for service and experience initiatives.

Key Requirements

•Undergraduate or graduate student with sufficient internship availability and passion for the live streaming industry.
•Strong data awareness and analytical skills with proficiency in SQL and Excel.
•Logical thinking with the ability to independently draft high-quality SOPs and reports.
•Sensitivity to user experience and skill at extracting issues from complex information.
•Strong communication and cross-team collaboration potential.

Skills:Analytical skillsLogical thinkingCommunicationCross-team collaborationProblem-solving

Tech Stack:SQLExcel

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Service & Experience Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Internship

Job Function: Solutions Engineering & Sales Engineering

Seniority: Intern level

Key Responsibilities

•Monitor multi-channel user feedback and use data analysis to pinpoint experience gaps and root causes.
•Support service process optimization by drafting and iterating clear, actionable SOPs.
•Build data-driven reports and collaborate with Product and R&D teams to drive issue resolution and closure.
•Assist in user research and competition analysis to support experience improvements.
•Contribute to daily data reporting for service and experience initiatives.

Key Requirements

•Undergraduate or graduate student with sufficient internship availability and passion for the live streaming industry.
•Strong data awareness and analytical skills with proficiency in SQL and Excel.
•Logical thinking with the ability to independently draft high-quality SOPs and reports.
•Sensitivity to user experience and skill at extracting issues from complex information.
•Strong communication and cross-team collaboration potential.

Skills:Analytical skillsLogical thinkingCommunicationCross-team collaborationProblem-solving

Tech Stack:SQLExcel

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn