Customer Experience | Sales Support Specialist

World Fuel Services
United States
Workplace: RemoteFull timeUSD 62,000 - 70,000Function: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Organizational skills","Time management","Problem-solving"]

Support World Fuel’s Bulk Fuel Sales team as a key customer-facing partner, helping deliver an exceptional customer experience. Own activities across onboarding, account setup and maintenance, documentation, and customer service via phone and email. Coordinate issue resolution with internal teams, manage CRM updates (including Salesforce), monitor shared inboxes, conduct outreach/account wellness calls, and prepare operational and sales reports to maintain accurate records and data integrity.

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World Fuel Services
World Fuel Services
2 days ago

Customer Experience | Sales Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support World Fuel’s Bulk Fuel Sales team as a key customer-facing partner, helping deliver an exceptional customer experience. Own activities across onboarding, account setup and maintenance, documentation, and customer service via phone and email. Coordinate issue resolution with internal teams, manage CRM updates (including Salesforce), monitor shared inboxes, conduct outreach/account wellness calls, and prepare operational and sales reports to maintain accurate records and data integrity.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide administrative and operational support to the Bulk Sales Team.
  • •Support customer onboarding, account setup, account maintenance, and customer documentation.
  • •Process customer and account updates within Salesforce, OTS, and other internal systems.
  • •Respond to customer inquiries via phone and email and coordinate timely resolution of issues.
  • •Prepare and distribute operational, sales, and customer-related reports; maintain accurate customer records and data integrity across systems.

Pay and Benefits

Salary: USD 62,000 - 70,000

Key Requirements

  • •High school diploma or equivalent.
  • •Experience working in business aviation and/or fuel industries.
  • •Experience in customer service, sales support, account support, inside sales, administrative support, or a related role.
  • •Strong communication and relationship-building skills, with excellent organizational and time management abilities.
  • •Proficiency with Microsoft Office (including Excel, Word, and Outlook) and comfort learning CRM/business systems.
Experience:Business aviationFuel industries
Education:High School
Skills:CommunicationRelationship-buildingOrganizational skillsTime managementProblem-solving
Tech Stack:SalesforceMicrosoft OfficeExcelWordOutlookCRMOTS

Company Brief

World Fuel Services
World Kinect Corporation provides global fuel logistics, energy procurement, and related supply chain services to aviation, marine, and land transportation customers. The company helps businesses source, manage, and optimize fuel and energy needs worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Miami, United States
Founded: 1984
WebsiteLinkedIn