Employee Experience Life Cycle Management Specialist-MENA

RemotePass
Egypt
Workplace: RemoteFull timeFunction: People, HR & TalentExperience: 2+ yearsSkills: ["Communication","Problem-solving","Organization","Multitasking","Service-oriented"]

Own day-to-day employee support for the full employee lifecycle, serving as the primary contact for HR and employment-related ticket requests. Coordinate document handling, expense requests, and contract amendments/renewals while ensuring records remain accurate, complete, and compliant across jurisdictions. Triage and escalate medium/high complexity cases, collaborate with the Employee Experience team and internal stakeholders, and continuously improve workflows by analyzing recurring questions and operational trends.

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FursaFursa
RemotePass
RemotePass
2 days ago

Employee Experience Life Cycle Management Specialist-MENA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own day-to-day employee support for the full employee lifecycle, serving as the primary contact for HR and employment-related ticket requests. Coordinate document handling, expense requests, and contract amendments/renewals while ensuring records remain accurate, complete, and compliant across jurisdictions. Triage and escalate medium/high complexity cases, collaborate with the Employee Experience team and internal stakeholders, and continuously improve workflows by analyzing recurring questions and operational trends.
Location: Egypt
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Serve as a primary point of contact for employees, handling HR and employment-related queries via the ticketing system.
  • •Support requests across the employee lifecycle, including managing document requests and coordinating expense-related requests.
  • •Coordinate and process contract amendments and support contract renewals within applicable timelines and documentation requirements.
  • •Maintain employee records and documentation up to date across HRIS and internal systems, ensuring accuracy and compliance.
  • •Manage tickets and escalate medium/high complexity issues to internal teams as needed, while improving processes based on recurring trends.

Key Requirements

  • •2-3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management.
  • •Experience working with at least one GCC country is highly preferred.
  • •Familiarity with employment operations, HR processes, and employee documentation in international contexts.
  • •Ability to read Arabic is required; strong Arabic communication skills are an advantage.
  • •Proficiency using HRIS, ticketing systems, and other HR/collaboration tools, with strong written/verbal English communication.
Experience:2+ years
Skills:CommunicationProblem-solvingOrganizationMultitaskingService-oriented
Languages:EnglishArabic
Tech Stack:HRISTicketing systemsHR collaboration tools

Company Brief

RemotePass
Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.
Industry: HR Tech
Headquarters: São Paulo, Brazil
WebsiteLinkedIn