Automotive Service Advisor

Carvana
Dallas, Texas, United States
Workplace: OnsiteFull timeUSD 23 - 27 hourlyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer service","Communication","Time management","Organization","Multitasking","Fast-paced work","Team-oriented work"]

Serve as the primary point of contact for service customers, guiding them through maintenance and repair from intake to completion. Diagnose concerns, document issues on Repair Orders, and recommend services based on OEM guidelines, technician findings, and vehicle history. Provide accurate cost and time estimates, keep customers updated on status and delays, coordinate with technicians and parts, and follow up post-service to ensure satisfaction.

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FursaFursa
Carvana
Carvana
9 hours ago

Automotive Service Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 37 minutes agoStatus: Live

Job Summary

Serve as the primary point of contact for service customers, guiding them through maintenance and repair from intake to completion. Diagnose concerns, document issues on Repair Orders, and recommend services based on OEM guidelines, technician findings, and vehicle history. Provide accurate cost and time estimates, keep customers updated on status and delays, coordinate with technicians and parts, and follow up post-service to ensure satisfaction.
Location: Dallas, Texas, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Greet service customers professionally and guide them through the maintenance and repair process
  • •Consult with customers to understand vehicle concerns and document issues on Repair Orders (ROs)
  • •Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history
  • •Provide accurate cost and time estimates and maintain ongoing communication about repair status and delays
  • •Coordinate with technicians, parts, and the service manager to ensure timely completion and follow up post-service for satisfaction

Pay and Benefits

Salary: USD 23 - 27 hourly
Perks:Health InsuranceDentalVision401kCompany MatchWellness Stipend

Key Requirements

  • •3+ years of experience in a customer-facing role
  • •Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or independent shop
  • •Strong customer service, communication, and time management skills
  • •Proficiency with dealership DMS (Tekion) and scheduling software
  • •Valid driver’s license and clean driving record
Experience:3+ yearsAutomotive dealershipAutomotive repair
Skills:Customer serviceCommunicationTime managementOrganizationMultitaskingFast-paced workTeam-oriented work
Licenses:Driver’s license
Languages:English
Tech Stack:TekionScheduling softwareRepair Orders (ROs)DMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn