Customer Application Engineer

Ivalua
Pune
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Autonomy","Priority management","Customer relationship management"]

Own the operational and technical relationship with customers using Ivalua’s Buyer (Source-to-Pay) application. You manage account-level communications, run weekly/monthly customer meetings, and handle maintenance activities such as request qualification, troubleshooting SQL/code issues, upgrade preparation, and application performance tuning. You’ll be trained and certified on the Buyer application, support partners and customers, and feed customer needs back to R&D.

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FursaFursa
Ivalua
Ivalua
1 month ago

Customer Application Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own the operational and technical relationship with customers using Ivalua’s Buyer (Source-to-Pay) application. You manage account-level communications, run weekly/monthly customer meetings, and handle maintenance activities such as request qualification, troubleshooting SQL/code issues, upgrade preparation, and application performance tuning. You’ll be trained and certified on the Buyer application, support partners and customers, and feed customer needs back to R&D.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the dedicated contact for customer administrators across 1 to 5 accounts, ensuring satisfaction through technical expertise.
  • •Coordinate weekly and monthly meetings with customers and the integrator partner to prioritize requests and report maintenance improvements.
  • •Handle maintenance activities: follow-up, qualification, and prioritization of customer requests; troubleshoot code and SQL issues; apply query optimization and updated syntax.
  • •Manage change requests by analyzing needs and deviations, producing request costs, parameterizing the solution, and reducing specific code.
  • •Own upgrades and application performance tuning: prepare upgrade code/parameters/tests, support customer acceptance and production, and follow up on related anomalies.

Key Requirements

  • •Minimum 4 years of experience in L3/L4 software product technical support processes.
  • •Developer experience in an object-oriented language (ideally C#) from projects, internships, or work-study.
  • •Mastery of SQL, including writing and optimizing queries.
  • •Experience in technical support, with customer management experience preferred.
  • •Preferred BE/BTech or a Master’s degree in Computer Engineering, Computer Science, or a related field; procurement domain is an advantage.
Experience:4+ yearsSoftware product technical support
Education:Bachelor's in Computer Engineering, Computer Science, or a closely related field
Skills:Written communicationVerbal communicationAutonomyPriority managementCustomer relationship management
Languages:English
Tech Stack:C#.NETSQLClaude CodeIvalua BuyerSource-to-Pay

Company Brief

Ivalua
Provides a cloud-based procure-to-pay and sourcing platform that helps organizations manage procurement, supplier relationships, sourcing events, and spend analytics to drive cost savings, compliance, and supplier collaboration across global enterprises.
Industry: Procurement Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn