Customer Support Engineer (m/w/d) Agnet

Airbus
Berlin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical thinking","Team collaboration","Teamwork","Problem solving"]

Support and troubleshoot complex issues in the Agnet environment as part of a 2nd-level support team within IT Operations & Customer Service. Install and commission new systems, run problem management, and ensure stable operations through change and configuration management. Perform regular upgrades, maintain deployed Agnet systems, and collaborate with customers, project teams, and adjacent technical departments while delivering DevSecOps-aligned service quality.

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FursaFursa
Airbus
Airbus
4 days ago

Customer Support Engineer (m/w/d) Agnet

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support and troubleshoot complex issues in the Agnet environment as part of a 2nd-level support team within IT Operations & Customer Service. Install and commission new systems, run problem management, and ensure stable operations through change and configuration management. Perform regular upgrades, maintain deployed Agnet systems, and collaborate with customers, project teams, and adjacent technical departments while delivering DevSecOps-aligned service quality.
Location: Berlin
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle technical requests and resolve complex incidents in 2nd-level support for the Agnet environment.
  • •Own the installation and professional commissioning of new systems.
  • •Perform problem management and ensure stable processes via targeted change and configuration management.
  • •Conduct regular upgrades and ensure continuous maintenance of deployed Agnet systems.
  • •Work closely with customers, project teams, and adjacent specialist departments (e.g., system engineering) in a solution-oriented way.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeavePensionEquityRemote Work

Key Requirements

  • •Completed vocational training or a degree (TH/FH) in IT, telecommunications, mobile communications, or a related field.
  • •Solid knowledge of IP networks and working with Linux operating systems.
  • •Ideally experience with mobile communication technologies, virtualization, and software deployment.
  • •Strong analytical thinking and the ability to systematically solve complex problems.
  • •Fluent German and English (written and spoken).
Education:Bachelor's in IT, Telekommunikation, Mobilfunk (oder vergleichbare Fachrichtung)
Skills:Analytical thinkingTeam collaborationTeamworkProblem solving
Languages:GermanEnglish
Tech Stack:AgnetDevSecOpsTETRALTE5GIP networksLinuxVirtualizationSoftware deploymentChange managementConfiguration management

Eligibility

Security Clearance:Sicherheitsüberprüfung

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn