Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 20.6 - 43.2 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding customers through the car-buying and selling process, including sales, appraisals, test drives, and financing applications. Assess vehicle condition, perform cosmetic inspections, manage inventory check-in and reconciliation, and handle administrative paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy while following EH&S requirements and maintaining a clean, organized work area.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling process, including sales, appraisals, test drives, and financing applications. Assess vehicle condition, perform cosmetic inspections, manage inventory check-in and reconciliation, and handle administrative paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy while following EH&S requirements and maintaining a clean, organized work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments and cosmetic inspections, documenting findings for Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while following EH&S requirements.

Pay and Benefits

Salary: USD 20.6 - 43.2 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals and follow processes accurately.
  • •High school diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn