Senior Sales Operations Specialist

Informa
London
Workplace: HybridFull timeFunction: Revenue Operations (RevOps)Experience: 5+ yearsEducation: bachelorsSkills: ["Strategic leadership","Mentoring and coaching","Stakeholder management","Problem-solving","Change management"]

Lead and optimize the post-sale order-to-cash process for the Omdia business, ensuring accurate sales contracts, smooth handover to downstream teams, and measurable reductions in cycle times. Manage complex order approvals across deal structures, establish quality control standards, oversee Salesforce training and UAT, and drive process improvements through analytics, KPIs, and change management. Mentor sales operations specialists and partner with sales, finance, and delivery stakeholders.

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FursaFursa
Informa
Informa
2 days ago

Senior Sales Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and optimize the post-sale order-to-cash process for the Omdia business, ensuring accurate sales contracts, smooth handover to downstream teams, and measurable reductions in cycle times. Manage complex order approvals across deal structures, establish quality control standards, oversee Salesforce training and UAT, and drive process improvements through analytics, KPIs, and change management. Mentor sales operations specialists and partner with sales, finance, and delivery stakeholders.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Lead and oversee the sales order approval process across multiple business areas and complex deal structures.
  • •Develop business rules and authority frameworks to ensure compliance and efficiency, and optimize order-to-cash to reduce cycle times.
  • •Manage complex sales orders (multi-year contracts, enterprise deals, custom arrangements) with quality control standards and escalation resolution.
  • •Ensure seamless SAP integration, troubleshoot system-related challenges, and run UAT as part of Sales Ops and enablement.
  • •Develop advanced reporting and analytics (KPIs and SLAs), monitor the end-to-end order lifecycle, and mentor junior Sales Operations specialists.

Pay and Benefits

Perks:Paid LeavePrivate MedicalEapEquity

Key Requirements

  • •5+ years of demonstrable sales operations experience, with at least 2 years in a senior or lead capacity.
  • •Proven track record managing complex order-to-cash processes in a B2B environment.
  • •Experience leading process improvement initiatives and driving operational excellence with a focus on data accuracy.
  • •Advanced Salesforce.com administration and configuration capabilities.
  • •Strong SAP knowledge with experience integrating ERP systems, plus advanced Excel skills for reporting and analysis.
Experience:5+ yearsB2BERP integrationsOrder-to-cashSales operations
Education:Bachelor's in Business, Finance, Operations
Skills:Strategic leadershipMentoring and coachingStakeholder managementProblem-solvingChange management
Certifications:Salesforce AdministratorSalesforce Advanced AdministratorSales CloudPMPAgile
Languages:English (UK)
Tech Stack:Salesforce.comSalesforceSales CloudExcelSAPERPERP integrationsSales prospecting toolsSalesforce trainingUATBusiness intelligenceReporting platforms

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn