4 days ago

Technical Support Engineer (Tokyo Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Provide expert technical support for Zoom’s cloud collaboration platform, troubleshooting complex customer issues across connectivity, audio, video, and software performance. Work multiple support channels and partner with Engineering and Product teams to escalate critical cases. Ensure enterprise clients have seamless communication experiences while building strong customer-facing relationships in a Japan-based hybrid support team. Support troubleshooting of SIP and telephony-related issues and advise on unified communications and video technologies.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert technical support for Zoom’s cloud collaboration platform to resolve customer issues across connectivity, audio, video, and software performance.
•Troubleshoot problems through multiple support channels while collaborating with Engineering and Product to escalate critical cases.
•Diagnose and resolve issues using SIP and telephony protocol knowledge.
•Support enterprise clients by ensuring seamless communication experiences for Zoom products.
•Work from a Tokyo-based setup, reporting to the local Japan technical support manager, and travel to office and client sites as business needs require.

Key Requirements

•2+ years providing technical support in enterprise service or communications environments.
•Strong understanding of networking concepts, protocols, and troubleshooting techniques for unified communications and video technologies.
•Communicate professionally in Japanese and English with both technical and non-technical audiences.
•Use knowledge of SIP and telephony protocols to diagnose and resolve technical issues.
•Prior experience supporting video conferencing or collaboration platforms; excellent customer-facing skills and consultation background.

Experience:2+ yearsEnterprise serviceUnified communicationsVideo conferencingCollaboration platforms

Skills:Customer-facing skillsConsultative mindsetProfessional communicationProblem-solvingCollaboration

Languages:JapaneseEnglish

Tech Stack:SIPTelephonyUnified communicationsVideo conferencingConnectivityAudioVideo

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

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Zoom Video Communications

4 days ago

Technical Support Engineer (Tokyo Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert technical support for Zoom’s cloud collaboration platform to resolve customer issues across connectivity, audio, video, and software performance.
•Troubleshoot problems through multiple support channels while collaborating with Engineering and Product to escalate critical cases.
•Diagnose and resolve issues using SIP and telephony protocol knowledge.
•Support enterprise clients by ensuring seamless communication experiences for Zoom products.
•Work from a Tokyo-based setup, reporting to the local Japan technical support manager, and travel to office and client sites as business needs require.

Key Requirements

•2+ years providing technical support in enterprise service or communications environments.
•Strong understanding of networking concepts, protocols, and troubleshooting techniques for unified communications and video technologies.
•Communicate professionally in Japanese and English with both technical and non-technical audiences.
•Use knowledge of SIP and telephony protocols to diagnose and resolve technical issues.
•Prior experience supporting video conferencing or collaboration platforms; excellent customer-facing skills and consultation background.

Experience:2+ yearsEnterprise serviceUnified communicationsVideo conferencingCollaboration platforms

Skills:Customer-facing skillsConsultative mindsetProfessional communicationProblem-solvingCollaboration

Languages:JapaneseEnglish

Tech Stack:SIPTelephonyUnified communicationsVideo conferencingConnectivityAudioVideo

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn