Help Desk & CAFM System Coordinator

Qureos
Doha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Coordination","Training","Reporting","Analysis","Compliance monitoring"]

Coordinate service requests and work orders for a large-scale electromechanical maintenance and facilities management project. Run daily FM help desk operations: receive, log, categorize, assign, and track maintenance tickets in the CAFM system, ensuring accurate work-order data and timely completion. Liaise with customers, engineers, supervisors, and technicians, train users on CAFM workflows, monitor compliance, and produce performance reports while helping resolve service issues quickly.

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FursaFursa
Qureos
Qureos
1 day ago

Help Desk & CAFM System Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Coordinate service requests and work orders for a large-scale electromechanical maintenance and facilities management project. Run daily FM help desk operations: receive, log, categorize, assign, and track maintenance tickets in the CAFM system, ensuring accurate work-order data and timely completion. Liaise with customers, engineers, supervisors, and technicians, train users on CAFM workflows, monitor compliance, and produce performance reports while helping resolve service issues quickly.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage daily FM Help Desk operations.
  • •Receive, log, categorize, assign, and monitor maintenance requests.
  • •Maintain accurate work-order information within the CAFM system.
  • •Coordinate with customers, engineers, supervisors, and technicians and monitor outstanding work orders.
  • •Train users on CAFM functionality and established workflows, monitor compliance, and prepare operational/performance reports.

Key Requirements

  • •Minimum 2 years' experience in Help Desk operations or customer service within FM or a related environment.
  • •Previous supervisory-level experience.
  • •Experience using electronic work-management systems; CAFM experience strongly preferred.
  • •Good understanding of technical and non-technical FM services.
  • •Fluent Arabic and English (spoken and written) with strong Microsoft Office skills.
Experience:2+ yearsFacilities management
Skills:CoordinationTrainingReportingAnalysisCompliance monitoring
Languages:ArabicEnglish
Tech Stack:CAFMMicrosoft Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn