Debt Resolution Specialist

ClearGrid
Lahore, Karachi, Cairo, Mumbai, Bengaluru, Chennai, Delhi, Kolkata, Amman
Workplace: RemoteFull timeFunction: OtherExperience: 2+ yearsSkills: ["Communication","Negotiation","Organization","Dispute resolution","Customer empathy"]

Manage recovery of overdue accounts using proactive, customer-centric debt resolution. Handle debt recovery efforts, negotiate settlements and payment plans, and resolve escalated disputes while maintaining a professional customer relationship. Ensure compliance with applicable debt collection laws, stay current on regulatory changes, and streamline collection workflows using tracking tools. Monitor recovery metrics, prepare reporting, and coordinate with internal teams and external agencies to meet company recovery goals.

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FursaFursa
ClearGrid
ClearGrid
10 months ago

Debt Resolution Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Manage recovery of overdue accounts using proactive, customer-centric debt resolution. Handle debt recovery efforts, negotiate settlements and payment plans, and resolve escalated disputes while maintaining a professional customer relationship. Ensure compliance with applicable debt collection laws, stay current on regulatory changes, and streamline collection workflows using tracking tools. Monitor recovery metrics, prepare reporting, and coordinate with internal teams and external agencies to meet company recovery goals.
Location: Lahore, Karachi, Cairo, Mumbai, Bengaluru, Chennai, Delhi, Kolkata, Amman
Workplace: Remote
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Manage and directly handle debt recovery efforts for overdue accounts.
  • •Develop and implement tailored debt resolution strategies based on customer circumstances.
  • •Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
  • •Maintain professional customer relationships while balancing firm collections with customer empathy and handling escalated accounts.
  • •Ensure compliance with relevant debt collection laws, regulations, and company policies, and report on recovery activities and performance metrics.

Key Requirements

  • •Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
  • •In-depth knowledge of debt collection laws, regulations, and best practices.
  • •Strong communication and negotiation skills to manage delicate conversations and resolve disputes.
  • •Proficiency in debt collection software and tools to track progress and maintain records.
  • •Ability to handle high-pressure situations while managing customer concerns professionally.
Experience:2+ years
Skills:CommunicationNegotiationOrganizationDispute resolutionCustomer empathy
Certifications:Certification in debt collection
Languages:EnglishArabicUrduHindiMalayalam

Company Brief

ClearGrid
ClearGrid is a UAE-based AI-powered debt resolution platform for lenders and credit teams. It automates borrower segmentation, outreach, workflows, and settlement operations using secure, compliant infrastructure and data-driven decisioning.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Revenue: Under USD 1M
Growth: Early Stage Startup
Funding: Seed
Headquarters: Dubai, United Arab Emirates
Founded: 2023
WebsiteLinkedIn