Citizens Banker - Bilingual - Chinese Required

Citizens Bank
Philadelphia
Workplace: OnsiteFull timeUSD 25+ hourlyFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Problem-solving","Relationship building","Customer-centricity","Multitasking"]

Serve as the face of the branch by building trusted customer relationships and providing advice on financial solutions. Use strong communication and problem-solving skills to help customers with spending, saving, borrowing, and investing needs, and to recommend or refer products through in-person and phone interactions. Introduce customers to digital and mobile-first banking tools (including ATMs), collaborate with Wealth Management, Mortgage, and Business Banking partners, and follow cash-handling and regulatory policies.

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Citizens Bank
Citizens Bank
4 days ago

Citizens Banker - Bilingual - Chinese Required

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the face of the branch by building trusted customer relationships and providing advice on financial solutions. Use strong communication and problem-solving skills to help customers with spending, saving, borrowing, and investing needs, and to recommend or refer products through in-person and phone interactions. Introduce customers to digital and mobile-first banking tools (including ATMs), collaborate with Wealth Management, Mortgage, and Business Banking partners, and follow cash-handling and regulatory policies.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide trusted advice and build lasting customer relationships as the face of the branch.
  • •Assist customers with financial solutions across spending, saving, borrowing, and investing needs.
  • •Recommend tailored solutions based on customers’ personal financial goals (e.g., planning for the future, home buying, credit cards).
  • •Introduce customers to digital and mobile-first ways to handle banking transactions using the app and ATMs.
  • •Collaborate with Wealth Management, Mortgage, and Business Banking partners and follow policies and procedures including proper cash handling and applicable laws/regulations.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or GED required.
  • •2 years of sales and customer service experience, demonstrating ability to meet or exceed goals.
  • •Ability to ask questions, identify customer needs, and improve the customer relationship.
  • •Proven success building relationships and recommending/referring financial products and services via in-person and phone interactions.
  • •Demonstrated ability to use digital technology to support business goals, and compliance with SAFE Act requirements including NMLS identifier.
Experience:Consumer bankingFinancial servicesSalesCustomer service
Education:High School in High School
Skills:CommunicationProblem-solvingRelationship buildingCustomer-centricityMultitasking
Licenses:NMLS identifierSAFE Act
Languages:Chinese
Tech Stack:Digital technologyMobile bankingMobile appATMsSmartphoneTabletDesktop computer

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website