Customer Experience Banker - Jackson Highland Park

Huntington Bancshares
Jackson
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, helping them achieve financial goals through proactive needs discovery. Accurately process transactions, balance daily, and deliver exemplary customer service. Use a disciplined sales approach—new customer follow-up, outbound calling, and referrals—to retain and grow consumer and business relationships. Educate customers on deposit products and connect them to other bank teams while following all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
3 days ago

Customer Experience Banker - Jackson Highland Park

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping them achieve financial goals through proactive needs discovery. Accurately process transactions, balance daily, and deliver exemplary customer service. Use a disciplined sales approach—new customer follow-up, outbound calling, and referrals—to retain and grow consumer and business relationships. Educate customers on deposit products and connect them to other bank teams while following all operational, security, risk, and regulatory policies.
Location: Jackson
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Follow operational, security, risk and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1 year or more in customer service in banking, financial services, or goal driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Adhere to operational, security, risk and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn