Sr. IT Support Engineer

Swoogo
United States
Workplace: RemoteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Communication","Judgment","Problem-solving","Cross-functional ownership","Calm under pressure"]

Own end-to-end IT support for Google Workspace, Okta, 1Password, and Slack, including provisioning, access reviews, MFA/SSO troubleshooting, and device login issues. Build AI-assisted support workflows with triage and self-serve resolution. Administer AI tooling (Claude Enterprise, MCP connectors), manage endpoints via Jamf/Intune MDM, and support onboarding/offboarding automation. Partner with Security & Compliance on access reviews and incident triage.

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FursaFursa
Swoogo
Swoogo
1 week ago

Sr. IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end IT support for Google Workspace, Okta, 1Password, and Slack, including provisioning, access reviews, MFA/SSO troubleshooting, and device login issues. Build AI-assisted support workflows with triage and self-serve resolution. Administer AI tooling (Claude Enterprise, MCP connectors), manage endpoints via Jamf/Intune MDM, and support onboarding/offboarding automation. Partner with Security & Compliance on access reviews and incident triage.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration, including provisioning/deprovisioning and MFA/SSO troubleshooting.
  • •Build and maintain AI-assisted support workflows with intelligent triage/routing and self-serve resolution for common requests.
  • •Administer the AI tooling stack (Claude Enterprise, MCP connectors), including seat provisioning, connector troubleshooting, usage monitoring, and incident communication.
  • •Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) including patching, security baseline enforcement, and hardware lifecycle.
  • •Administer Google Groups/distro lists and email hygiene, support onboarding/offboarding automation, and partner with Security & Compliance on access reviews and basic incident triage.

Key Requirements

  • •5+ years in IT support/systems or similar roles with ownership of the tools, not just ticket closing.
  • •Deep hands-on experience administering Google Workspace, Okta, 1Password, Claude, and Slack.
  • •Experience with MDM for Mac and Windows fleets, including Jamf and/or Intune.
  • •Experience building automation or self-serve tooling that improves employee IT experience.
  • •Judgment to know when automation is appropriate vs. when a person is needed, with writing/communication skills that keep interactions personal.
Experience:5+ yearsIT supportAutomationMDM
Skills:CommunicationJudgmentProblem-solvingCross-functional ownershipCalm under pressure
Languages:English
Tech Stack:Google WorkspaceOkta1PasswordSlackClaude EnterpriseMCP connectorsMDMJamfIntuneGoogle GroupsMFASSOEmail allowlistSafe-sender

Company Brief

Swoogo
Provides a cloud-based event management platform for planning, registration, and analytics to help organizations create and manage in-person, virtual, and hybrid events.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
WebsiteLinkedIn