IT Support Business Systems

Delinea
Mexico City
Workplace: HybridFull timeMXN 35,000 - 45,000 annuallyFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Written communication","Troubleshooting","Problem-solving","Documentation","Reliability"]

Support the enterprise applications that run the business, serving as the first point of contact for access, reporting, approvals, permission, and integration issues. Triage and resolve requests via Jira Service Management, execute approved access changes across Salesforce, NetSuite, Certinia, and Atlassian, and monitor Boomi/Salesforce/NetSuite jobs. Improve support with Confluence documentation and runbooks while maintaining SOX-aligned access controls.

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FursaFursa
Delinea
Delinea
14 hours ago

IT Support Business Systems

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support the enterprise applications that run the business, serving as the first point of contact for access, reporting, approvals, permission, and integration issues. Triage and resolve requests via Jira Service Management, execute approved access changes across Salesforce, NetSuite, Certinia, and Atlassian, and monitor Boomi/Salesforce/NetSuite jobs. Improve support with Confluence documentation and runbooks while maintaining SOX-aligned access controls.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Front-line support for the Jira Service Management queue: acknowledge, categorize, prioritize, route, and escalate with complete context when needed.
  • •Execute approved access requests across Salesforce, NetSuite, Certinia, Atlassian, and related platforms, including roles, permissions, groups, licenses, and onboarding/offboarding.
  • •Monitor scheduled jobs, integrations, and synchronization processes across Boomi, Salesforce, and NetSuite; investigate known errors and escalate unresolved failures.
  • •Maintain audit-ready access change discipline with required approvals and captured evidence for SOX/access-management controls.
  • •Improve the support experience by creating and maintaining Confluence knowledge articles, how-to guides, and runbooks; convert recurring issues into self-service resources.

Pay and Benefits

Salary: MXN 35,000 - 45,000 annually
Perks:Health InsurancePensionLife InsuranceEmployee AssistancePaid Leave

Key Requirements

  • •At least 2 years of experience in IT support, application support, service desk, or business systems operations.
  • •Hands-on experience with Salesforce, NetSuite, or a comparable CRM/ERP platform.
  • •Working knowledge of ITSM practices including prioritization, SLAs, escalation procedures, and incident vs service request management.
  • •A systematic approach to troubleshooting with evidence-based documentation and recognition of when to escalate.
  • •Strong written communication skills to explain technical issues and next steps to non-technical users.
Experience:2+ years
Skills:Written communicationTroubleshootingProblem-solvingDocumentationReliability
Certifications:Salesforce Certified AdministratorNetSuite SuiteFoundation
Tech Stack:SalesforceNetSuiteCertinia PSAAtlassianJira Service ManagementConfluenceBoomiSOXITGCSQLSOQLGainsightWorkday

Company Brief

Delinea
Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2004
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor