Visa

1 week ago

Vendor Management Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Manage the relationship and performance of outsourced business partner contact centers, supporting account and program management, documentation, and day-to-day operational initiatives. Partner across Visa functions (Concierge, Credit Product Office, Sales/Account Management, Compliance, and Legal) as a liaison between vendors and product/program owners. Provide escalation support, program administration, research and analysis for operational issues, fraud detection, and business-facing performance insights. Based in Bogota with a hybrid schedule.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Manage vendor and outsourced contact center relationship and performance for Visa services across regions as needed.
•Support account and program management, documentation, and business operations initiatives for Concierge Services, Card Benefits, and Promotions.
•Act as liaison between vendors and product/program owners, providing escalation support and program administration.
•Conduct research and analysis for operational issues, including fraud detection and overall program operational performance.
•Support operational needs for Credit Product Offices and contribute to program enhancements from an operational perspective, including project support and UAT input.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree, or at least 2 years with an advanced degree (e.g., Masters/MBA/JD/MD), or 0 years with a PhD.
•Experience in vendor management, account management, and operations support, including business requirements development and project management skills.
•Strong program, account, and client management skills, with preferred vendor management experience.
•Proficiency in issue management and communication to internal support teams and business owners.
•Strong technical application support with attention to detail, including UAT input/review support and reporting.

Experience:5+ yearsPaymentsVendor managementContact centersOperations supportProgram management

Education:Bachelor's

Skills:OwnershipAccountabilityIntegrityCustomer serviceCommunication

Languages:SpanishPortugueseEnglish

Tech Stack:Microsoft PowerPointMicrosoft ProjectMicrosoft WordMicrosoft ExcelTableauPower BI

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Vendor Management Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Manage vendor and outsourced contact center relationship and performance for Visa services across regions as needed.
•Support account and program management, documentation, and business operations initiatives for Concierge Services, Card Benefits, and Promotions.
•Act as liaison between vendors and product/program owners, providing escalation support and program administration.
•Conduct research and analysis for operational issues, including fraud detection and overall program operational performance.
•Support operational needs for Credit Product Offices and contribute to program enhancements from an operational perspective, including project support and UAT input.

Key Requirements

•5+ years of relevant work experience with a Bachelor’s degree, or at least 2 years with an advanced degree (e.g., Masters/MBA/JD/MD), or 0 years with a PhD.
•Experience in vendor management, account management, and operations support, including business requirements development and project management skills.
•Strong program, account, and client management skills, with preferred vendor management experience.
•Proficiency in issue management and communication to internal support teams and business owners.
•Strong technical application support with attention to detail, including UAT input/review support and reporting.

Experience:5+ yearsPaymentsVendor managementContact centersOperations supportProgram management

Education:Bachelor's

Skills:OwnershipAccountabilityIntegrityCustomer serviceCommunication

Languages:SpanishPortugueseEnglish

Tech Stack:Microsoft PowerPointMicrosoft ProjectMicrosoft WordMicrosoft ExcelTableauPower BI

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor