Customer Success Manager, Tanzania

Optasia
Tanzania
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Mentorship","Risk management","Executive communication","Cross-functional collaboration"]

Own the success, retention, and long-term value of strategic mobile operator accounts by aligning customer success plans to business objectives and contractual commitments. Serve as a senior point of contact, manage account health, SLAs, risks, and escalations, and drive expansion through cross-selling and renewals. Lead and mentor Customer Success and Account Management teams, and deliver executive reporting, insights, and continuous process improvements across cross-functional partners.

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FursaFursa
Optasia
Optasia
1 day ago

Customer Success Manager, Tanzania

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Job Summary

Own the success, retention, and long-term value of strategic mobile operator accounts by aligning customer success plans to business objectives and contractual commitments. Serve as a senior point of contact, manage account health, SLAs, risks, and escalations, and drive expansion through cross-selling and renewals. Lead and mentor Customer Success and Account Management teams, and deliver executive reporting, insights, and continuous process improvements across cross-functional partners.
Location: Tanzania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead customer success for a portfolio of strategic accounts, driving customer outcomes, value realization, and long-term partnerships.
  • •Act as primary point of contact for day-to-day commercial activities, including executive-level reviews and success planning.
  • •Define and drive customer success strategies aligned to customer objectives, contractual commitments, and organizational goals.
  • •Own customer health and performance metrics, proactively manage risks, escalations, and complex issues to resolution.
  • •Lead and mentor a team of Account Managers and Customer Success Managers, serving as escalation support for complex challenges.

Key Requirements

  • •Minimum 8 years of proven experience in B2B account management, preferably within telecoms or fintech.
  • •Minimum 4 years of telecoms industry experience.
  • •Strong understanding of the cultural, political, and regulatory landscape in the assigned markets.
  • •Bachelor’s degree.
  • •Preferred experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions.
Experience:8+ yearsB2BTelecomsFintechDigital financial servicesValue-added services
Education:Bachelor's
Skills:LeadershipMentorshipRisk managementExecutive communicationCross-functional collaboration

Company Brief

Optasia
Operates a digital health platform delivering online mental health and therapy services, connecting users with licensed therapists and providing tools for wellbeing, counselling, and remote treatment management to improve access to behavioral healthcare.
Industry: Mental Health
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