Relationship Manager - SME Business Banking (Ipswich, GB, IP1 3AZ)

HSBC
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Customer service","Business development","Communication","Risk management","Influencing"]

Manage a portfolio of 50–70 SME clients in HSBC’s Business Banking segment, focusing on sustainable growth through relationship expansion and identifying new opportunities. Serve as an ambassador in the local business community, support customers by setting world-class service standards, and collaborate with product partners to assess needs and deliver appropriate solutions—while adhering to credit, operational, reputation, financial crime, and regulatory risk processes.

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FursaFursa
HSBC
HSBC
1 day ago

Relationship Manager - SME Business Banking (Ipswich, GB, IP1 3AZ)

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Last checked: 59 minutes agoStatus: Live

Job Summary

Manage a portfolio of 50–70 SME clients in HSBC’s Business Banking segment, focusing on sustainable growth through relationship expansion and identifying new opportunities. Serve as an ambassador in the local business community, support customers by setting world-class service standards, and collaborate with product partners to assess needs and deliver appropriate solutions—while adhering to credit, operational, reputation, financial crime, and regulatory risk processes.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage an existing portfolio of 50–70 clients, growing the business sustainably by identifying expansion opportunities.
  • •Develop HSBC’s profile in the local business and wider community as an ambassador for the bank.
  • •Support customers by placing their needs at the forefront and delivering world-class service standards.
  • •Identify new business opportunities and nurture existing relationships.
  • •Adhere to credit, operational, reputation, financial crime, and regulatory risk management processes, collaborating with product partners to offer solutions.

Pay and Benefits

Perks:Health InsurancePensionParental Leave

Key Requirements

  • •Experience in business/corporate banking or financial services.
  • •Relationship/client management experience with a focus on outstanding customer service.
  • •Business development skills with a track record of account expansion and winning new business.
  • •Commercial lending skills and experience.
  • •A comprehensive understanding of risk management, plus a full driving licence for face-to-face customer meetings across Suffolk and Norfolk.
Experience:Financial servicesBankingBusiness bankingSME
Skills:Relationship managementCustomer serviceBusiness developmentCommunicationRisk managementInfluencing
Licenses:Driving licence

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn