Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organizational skills","Empathy","Independent work"]

Join as a Customer Service Representative to be the primary point of contact for customers. You’ll handle inquiries via phone, email, and chat; provide product information and troubleshooting guidance; and keep detailed case records to track issues and resolutions. Work with internal teams to escalate complex problems, follow up to ensure satisfaction, and continuously improve product knowledge. This is a full-time remote role for people in the USA.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join as a Customer Service Representative to be the primary point of contact for customers. You’ll handle inquiries via phone, email, and chat; provide product information and troubleshooting guidance; and keep detailed case records to track issues and resolutions. Work with internal teams to escalate complex problems, follow up to ensure satisfaction, and continuously improve product knowledge. This is a full-time remote role for people in the USA.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries via phone, email, and chat with timely and accurate responses.
  • •Provide product information and assistance, including guiding customers through troubleshooting.
  • •Maintain detailed records of customer interactions, tracking issues and resolutions to identify trends.
  • •Collaborate with internal teams to escalate complex issues and advocate for customer needs.
  • •Conduct follow-up communications to ensure satisfaction and gather customer feedback.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Strong written and verbal communication skills to convey information clearly and concisely.
  • •Familiarity with customer service software and tools for efficient case management and support operations.
  • •Ability to solve problems proactively to identify and resolve customer issues.
  • •Exceptional organizational skills to manage multiple inquiries while maintaining high service quality.
  • •Commitment to customer service excellence, showing empathy and understanding in every interaction.
Skills:CommunicationProblem-solvingOrganizational skillsEmpathyIndependent work
Tech Stack:PhoneEmailChatCRM systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn