Applied Materials

3 months ago

Customer Quality Engineer IV - (E4)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead customer quality issue resolution by taking full ownership, guiding corrective actions, and communicating status directly with customers. Drive complex problem-solving using the 8D/APS process and perform QMS reviews, including support for ISO audits and customer audit participation. Coach junior engineers and support field and account teams with KPI measurement, quality reviews, and prevention of escalations, while sharing lessons learned across cross-functional groups.

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Take full ownership of customer quality issues and drive issue resolution.
•Lead the 8D/APS process for complex quality problem solving and share lessons learned with cross-functional groups.
•Lead conversations with customers about issue resolution and proactively communicate issue and resolution status.
•Coach junior team members and advise others on corrective action activities, quality reviews, and KPI development/measurement.
•Support and lead QMS reviews and the AMAT team participation in customer audits, including triage/grouping of high volume problem verification.

Travel: Medium travel

Key Requirements

•Fully demonstrates in-depth knowledge and experience to lead training program improvement and effectiveness for different audiences.
•Independently handle moderately complex situations and take full ownership of quality issues and their resolution.
•Lead the 8D/APS process to solve complex quality problems and apply APS skills extensively.
•Lead QMS review activities and support ISO audits, influencing quality outcomes when QMS variations are requested.
•Coach others on corrective action activities and on preventing escalations; facilitate quality reviews with field and account teams.

Experience:ManufacturingSemiconductorsDisplayMaterials engineering

Skills:LeadershipCoachingCommunicationProblem-solvingInterpersonal skills

Tech Stack:QMS reviewISO audits8DAPSKPIsCorrective actionPreventive maintenanceCalibrationTroubleshootingHigh volume problem verification

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

3 months ago

Customer Quality Engineer IV - (E4)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Take full ownership of customer quality issues and drive issue resolution.
•Lead the 8D/APS process for complex quality problem solving and share lessons learned with cross-functional groups.
•Lead conversations with customers about issue resolution and proactively communicate issue and resolution status.
•Coach junior team members and advise others on corrective action activities, quality reviews, and KPI development/measurement.
•Support and lead QMS reviews and the AMAT team participation in customer audits, including triage/grouping of high volume problem verification.

Travel: Medium travel

Key Requirements

•Fully demonstrates in-depth knowledge and experience to lead training program improvement and effectiveness for different audiences.
•Independently handle moderately complex situations and take full ownership of quality issues and their resolution.
•Lead the 8D/APS process to solve complex quality problems and apply APS skills extensively.
•Lead QMS review activities and support ISO audits, influencing quality outcomes when QMS variations are requested.
•Coach others on corrective action activities and on preventing escalations; facilitate quality reviews with field and account teams.

Experience:ManufacturingSemiconductorsDisplayMaterials engineering

Skills:LeadershipCoachingCommunicationProblem-solvingInterpersonal skills

Tech Stack:QMS reviewISO audits8DAPSKPIsCorrective actionPreventive maintenanceCalibrationTroubleshootingHigh volume problem verification

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor