Associate - Retail Operations

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Data Science & Machine LearningSkills: []

Manage centralized account operations to ensure policies, procedures, and delivery standards are met, supporting strong audit results and customer satisfaction. Review account opening and supporting documents for PVT/SME customers, process customer requests for online and mobile banking products while minimizing bank risk, and efficiently activate and maintain accounts and digital services. Maintain defined SLAs and high productivity, with a target of 99% accuracy and no escalations.

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FursaFursa
Mashreq
Mashreq
1 day ago

Associate - Retail Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage centralized account operations to ensure policies, procedures, and delivery standards are met, supporting strong audit results and customer satisfaction. Review account opening and supporting documents for PVT/SME customers, process customer requests for online and mobile banking products while minimizing bank risk, and efficiently activate and maintain accounts and digital services. Maintain defined SLAs and high productivity, with a target of 99% accuracy and no escalations.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Process centralized account management unit activities to ensure policies, procedures, and delivery standards are met to support audit ratings and customer satisfaction.
  • •Review account opening forms and relevant documents to set up or maintain PVT/SME customer accounts.
  • •Review, verify, and process customer requests for online and mobile banking products and services to protect bank risk and ensure error-free setup.
  • •Activate and process all types of accounts and online banking products and services efficiently to provide value-added services and support marketing and sales teams.
  • •Adhere to defined SLA and productivity targets, processing cases with 99% accuracy and no escalations.

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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