Senior Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 73,900 - 82,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Empathy","Communication","Relationship building","Problem-solving","Multitasking"]

Own the agent experience for a high-touch portfolio, serving as the day-to-day point of contact via phone, email, and in-person meetings. Enable local employee onboarding and training, act as a subject-matter expert for Compass technology, and lead customer-centric projects and expansions. Provide marketing support such as listing presentation and collateral creation, partner with onboarding and other teams, and mentor Agent Experience colleagues to drive adoption and exceptional service.

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Compass
Compass
20 hours ago

Senior Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the agent experience for a high-touch portfolio, serving as the day-to-day point of contact via phone, email, and in-person meetings. Enable local employee onboarding and training, act as a subject-matter expert for Compass technology, and lead customer-centric projects and expansions. Provide marketing support such as listing presentation and collateral creation, partner with onboarding and other teams, and mentor Agent Experience colleagues to drive adoption and exceptional service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone, email, and in-person meetings.
  • •Support local enablement by assisting with onboarding and training of new Agent Experience employees.
  • •Serve as a local subject matter expert, providing 1:1 support, strategic recommendations, and group training to drive adoption of Compass technology and services.
  • •Lead ongoing customer-centric projects and strategic initiatives, including overseeing national/regional efforts and driving adoption of products and programs.
  • •Provide marketing support by answering questions and creating listing presentations, postcards, and other collateral; mentor Agent Experience Managers and coordinate escalation handling.

Pay and Benefits

Salary: USD 73,900 - 82,100 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •3–5 years of experience in customer service, office management, hospitality, or operations.
  • •Ability to establish credibility with agent decision-makers and influence customers through listening, empathy, and connection.
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly.
  • •Skilled communicator with strong interpersonal skills to build and manage relationships.
  • •Ability to work in the office during standard operating hours; experience with live or remote training is a plus.
Experience:3-5 yearsCustomer serviceOffice managementHospitalityOperationsReal estate
Skills:EmpathyCommunicationRelationship buildingProblem-solvingMultitasking
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn