Application & IT Support Engineer

Lalamove
New York
Workplace: OnsiteFull timeUSD 70,000 - 90,000 annuallyFunction: IT Support & HelpdeskExperience: 1-3 yearsEducation: bachelorsSkills: ["Troubleshooting","Diagnostic thinking","Communication","Prioritization","User-focused support"]

Provide L1/L2 technical support and day-to-day application support for Lalamove’s New York office. Investigate issues, troubleshoot errors, manage support requests, and coordinate escalations when needed. Help improve applications through bug fixes and enhancements, write SQL queries for troubleshooting, and support user account/access management and office technology operations. Maintain equipment inventory and keep technical documentation and SOPs up to date.

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FursaFursa
Lalamove
Lalamove
1 day ago

Application & IT Support Engineer

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Last checked: 16 hours agoStatus: Live

Job Summary

Provide L1/L2 technical support and day-to-day application support for Lalamove’s New York office. Investigate issues, troubleshoot errors, manage support requests, and coordinate escalations when needed. Help improve applications through bug fixes and enhancements, write SQL queries for troubleshooting, and support user account/access management and office technology operations. Maintain equipment inventory and keep technical documentation and SOPs up to date.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed.
  • •Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology.
  • •Contribute to application enhancements and bug fixes; write SQL queries and test/debug code.
  • •Manage user accounts, permissions, and application access; support onboarding and offboarding while following security and access standards.
  • •Maintain office technology and equipment inventory; perform routine system administration and keep technical documentation, SOPs, and knowledge resources up to date.

Pay and Benefits

Salary: USD 70,000 - 90,000 annually

Key Requirements

  • •1-3 years of experience in application support, technical support, software development, or a related technical role.
  • •Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred (or equivalent practical experience).
  • •Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills.
  • •Strong troubleshooting skills to diagnose application and technical issues and drive them to resolution.
  • •Familiarity with Windows and/or macOS environments and networking fundamentals such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
Experience:1-3 years
Education:Bachelor's in Computer Science, Information Technology, Information Systems, or a related field
Skills:TroubleshootingDiagnostic thinkingCommunicationPrioritizationUser-focused support
Tech Stack:JavaSQLWindowsMacOSTCP/IPDNSDHCPVPNWi-FiPythonPowerShellBashTicketing/monitoring tools

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn