Associate Technical Support Engineer

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Troubleshooting","Root cause analysis","Stakeholder communication","Documentation","Service orientation"]

Provide first-level technical and functional support for Business Platform applications, monitoring availability and performance and resolving incidents and service requests within SLAs (L1/L2). Support shift-based user troubleshooting, ticket management, and issue escalation. Perform basic troubleshooting and root-cause analysis, assist with defect resolution and release/change activities (SIT/UAT, deployment validation), and maintain operational documentation while following ITIL processes.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 week ago

Associate Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-level technical and functional support for Business Platform applications, monitoring availability and performance and resolving incidents and service requests within SLAs (L1/L2). Support shift-based user troubleshooting, ticket management, and issue escalation. Perform basic troubleshooting and root-cause analysis, assist with defect resolution and release/change activities (SIT/UAT, deployment validation), and maintain operational documentation while following ITIL processes.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Monitor Business Platform applications to ensure availability and performance.
  • •Provide L1 user support and perform incident troubleshooting and service request resolution (L1/L2) within defined SLAs.
  • •Manage system support and ticket workflows, logging and tracking issues using service management tools and escalating critical issues.
  • •Perform basic troubleshooting and root cause analysis; assist with defect resolution and maintaining known error/knowledge repositories.
  • •Support testing (SIT/UAT), deployment and post-release validation, and ensure documentation of changes and configurations while following ITIL processes.

Key Requirements

  • •0–2 years (fresh graduate), with internship or project exposure in IT/Banking as an advantage.
  • •Bachelor’s degree in Computer Science, Information Technology, or Engineering.
  • •Basic understanding of SQL and databases.
  • •Basic awareness of APIs and integrations.
  • •Familiarity with IT service management tools (e.g., ServiceNow) and ITIL processes.
Experience:0Banking
Education:Bachelor's
Skills:TroubleshootingRoot cause analysisStakeholder communicationDocumentationService orientation
Tech Stack:SQLDatabasesAPIsIntegrationsServiceNowITIL

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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