Customer Experience Intern

Insider
Brazil
Workplace: HybridInternshipFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Written communication","Organizational skills","Collaboration","Analytical mindset"]

A LATAM Customer Experience Intern supports retention, expansion, and advocacy efforts by assisting with scalable customer marketing initiatives, coordinating touchpoints, and tracking engagement insights. You will work cross-functionally with Account Directors, Customer Marketing, and Customer Success to strengthen relationships, improve satisfaction, and drive participation across the LATAM region.

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FursaFursa
Insider
Insider
7 months ago

Customer Experience Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

A LATAM Customer Experience Intern supports retention, expansion, and advocacy efforts by assisting with scalable customer marketing initiatives, coordinating touchpoints, and tracking engagement insights. You will work cross-functionally with Account Directors, Customer Marketing, and Customer Success to strengthen relationships, improve satisfaction, and drive participation across the LATAM region.
Location: Brazil
Workplace: Hybrid
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Support Retention & Experience by helping execute scalable customer marketing initiatives that strengthen adoption, satisfaction, and ongoing engagement across LATAM; coordinate key touchpoints and track engagement learnings.
  • •Support Expansion & Relationship Strengthening by contributing to initiatives that deepen strategic relationships and increase customer engagement with our teams and brand.
  • •Organize priority touchpoints across the customer base and support cross-functional alignment with Account Directors and Customer Success to improve retention and expansion.
  • •Assist Advocacy by helping scale programs that turn happy customers into promoters across LATAM.
  • •Contribute to customer storytelling and social proof initiatives, support referral and ambassador efforts, and help maintain the operational flow that increases participation and visibility.

Key Requirements

  • •Fluency in Portuguese and English (written and spoken); Spanish is a plus.
  • •Currently enrolled as an undergraduate student in Marketing, Business, Communications, International Relations, or related field.
  • •Interest in B2B SaaS, customer marketing, community building, and customer engagement.
  • •Strong written communication with ability to adapt messaging for different audiences and channels.
  • •Good organizational skills and familiarity with productivity tools (e.g., Google Workspace, spreadsheets, docs, project trackers).
Experience:B2B SaaS
Education:Bachelor's in Marketing, Business, Communications, International Relations
Skills:CommunicationWritten communicationOrganizational skillsCollaborationAnalytical mindset
Languages:PortugueseEnglishSpanish
Tech Stack:Google WorkspaceSpreadsheetsDocsProject trackers

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website