Virtual Assistant

Citizens Bank
Pittsburgh
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer-focused mindset","Active listening","Communication","Problem-solving","Multitasking"]

Serve as the first point of contact for customers, providing friendly, professional support while educating customers on digital and self-service banking options. Process routine teller transactions such as check cashing, withdrawals, deposits, and credit card/loan payment support. Handle account service and maintenance requests, deliver value-added services like new account openings and lending guidance, and make appropriate referrals in line with bank policies.

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Citizens Bank
Citizens Bank
3 days ago

Virtual Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Closed

Job Summary

Serve as the first point of contact for customers, providing friendly, professional support while educating customers on digital and self-service banking options. Process routine teller transactions such as check cashing, withdrawals, deposits, and credit card/loan payment support. Handle account service and maintenance requests, deliver value-added services like new account openings and lending guidance, and make appropriate referrals in line with bank policies.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Ensure customers are extremely satisfied with every interaction and represent Citizens professionally and helpfully.
  • •Communicate via video technology and respond to incoming customer interactions with high-quality solutions.
  • •Perform routine teller transactions and account service/maintenance requests.
  • •Educate customers on convenient banking options such as online banking, mobile banking, and ATM/ITMs.
  • •Provide value-added services (e.g., new account openings and lending advice) and make referrals in compliance with bank policies to manage risk.

Key Requirements

  • •High school degree or GED required.
  • •Prior banking experience processing teller transactions and recommending/referring products and services.
  • •Positive, customer-focused mindset with strong listening and highly effective communication skills, including via video.
  • •Ability to ask questions, identify customer needs, and enhance the customer relationship.
  • •Ability to problem-solve customer issues and work effectively with digital technology; schedule may include weekends and evenings.
Experience:BankingFinancial servicesTeller transactionsCustomer service
Education:High School
Skills:Customer-focused mindsetActive listeningCommunicationProblem-solvingMultitasking
Tech Stack:Video

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website