IT Analyst

Kin
Chicago
Workplace: HybridFull timeUSD 65,544 - 75,000 annuallyFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["White-glove service","Problem identification","Clear communication","Cross-functional collaboration","Mentoring"]

Own Tier 2 helpdesk escalations and drive improvements to how the helpdesk operates through better documentation, automation, and mentoring. Manage IT onboarding and offboarding, including provisioning/deprovisioning access across Okta, Google Workspace, Slack, and BetterCloud, and maintaining device records in Jira Assets and JumpCloud. Support Chicago office operations, triage security issues, and update Confluence runbooks using tools like Claude.

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Kin
Kin
4 days ago

IT Analyst

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own Tier 2 helpdesk escalations and drive improvements to how the helpdesk operates through better documentation, automation, and mentoring. Manage IT onboarding and offboarding, including provisioning/deprovisioning access across Okta, Google Workspace, Slack, and BetterCloud, and maintaining device records in Jira Assets and JumpCloud. Support Chicago office operations, triage security issues, and update Confluence runbooks using tools like Claude.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own Tier 2 helpdesk requests and take Tier 1 escalations, routing to Tier 3/IT Engineering when needed.
  • •Manage IT onboarding and offboarding for every new hire, including running IT orientation.
  • •Provision and deprovision access across Okta, Google Workspace, Slack, and BetterCloud, auditing access against RBAC procedures.
  • •Maintain device records using Jira Assets and JumpCloud.
  • •Triaging issues and enforcing security policy as a frontline partner, while writing and maintaining Confluence documentation and runbooks.

Pay and Benefits

Salary: USD 65,544 - 75,000 annually
Perks:Health InsuranceDentalVision401kHsaLife InsurancePaid ParentalPaid LeaveLearning Budget

Key Requirements

  • •2+ years of IT experience with hands-on Tier 2 support and remote-first support.
  • •Troubleshoot both macOS and Windows.
  • •Administration experience with Google Workspace, Slack, Okta, JumpCloud, and/or BetterCloud.
  • •Daily proficiency using a ticketing system (Jira Service Management) and documenting solutions (Confluence).
  • •Use AI tools such as Claude or ChatGPT for workflow efficiency, or have the aptitude to build this quickly.
Experience:2+ yearsRemote-first supportIT helpdesk
Skills:White-glove serviceProblem identificationClear communicationCross-functional collaborationMentoring
Tech Stack:OktaGoogle WorkspaceSlackBetterCloudJira Service ManagementJira AssetsJumpCloudConfluenceMacOSWindowsClaudeChatGPTRBAC

Company Brief

Kin
Direct-to-consumer digital home insurance provider using property data and a technology platform to price, underwrite, and service homeowners' policies across multiple U.S. states.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Chicago, United States
Founded: 2016
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Glassdoor: 3.3
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