Customer Service Specialist (Nowa Biała, PL)

LyondellBasell
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Team player","Problem-solving","Adaptability","Motivation"]

Provide best-in-class customer service by managing orders, coordinating product availability and timely deliveries, and resolving customer complaints. Process debit/credit notes and prepare, send, and archive quotations in line with pricing strategy. Maintain accurate customer data in SAP and build strong customer relationships. Support Account Managers and independently manage smaller customer portfolios, collaborating with colleagues across teams to drive reliable service.

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LyondellBasell
LyondellBasell
2 days ago

Customer Service Specialist (Nowa Biała, PL)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide best-in-class customer service by managing orders, coordinating product availability and timely deliveries, and resolving customer complaints. Process debit/credit notes and prepare, send, and archive quotations in line with pricing strategy. Maintain accurate customer data in SAP and build strong customer relationships. Support Account Managers and independently manage smaller customer portfolios, collaborating with colleagues across teams to drive reliable service.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer orders.
  • •Coordinate product availability and timely deliveries.
  • •Support customers in resolving complaints and process debit/credit notes.
  • •Prepare and manage quotations, and prepare/send/archive them according to documented pricing strategy.
  • •Maintain accurate customer data in SAP and build strong customer relationships while collaborating across teams.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Bachelor’s degree in Business, Supply chain, or equivalent experience.
  • •Minimum of 2 years of experience in customer service or a similar customer-facing role, preferably in plastics processing.
  • •Experience working within an ERP system, preferably SAP (not required).
  • •Communicative level of English required to interact effectively with customers and colleagues.
  • •Proactive problem-solving and strong communication skills, including coping with time and emotional pressure.
Experience:2+ yearsPlastics processing
Education:Bachelor's in Business, Supply chain
Skills:CommunicationTeam playerProblem-solvingAdaptabilityMotivation
Languages:English
Tech Stack:SAPERP

Company Brief

LyondellBasell
Global chemical company producing plastics, chemicals, and refining products for industries including packaging, automotive, and construction. Operates manufacturing sites and technology licensing worldwide, focusing on polymer solutions and sustainability initiatives.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 2009
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