Manager, Presales Customer Engineering

Cloudflare
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Coaching","Team management","Technical communication","Stakeholder coordination","Escalation management"]

Lead and coach the Customer Engineering team, serving as a point of reference and escalation for technical and operational issues. You’ll manage workload distribution, recruit and onboard new team members, and drive results tied to PoC close win rates and sales quota achievement. Partner closely with Sales, Customer Success, Product, Engineering, and Customer Support to build scalable customer solutions while coordinating regionally across team leads.

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FursaFursa
Cloudflare
Cloudflare
1 day ago

Manager, Presales Customer Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead and coach the Customer Engineering team, serving as a point of reference and escalation for technical and operational issues. You’ll manage workload distribution, recruit and onboard new team members, and drive results tied to PoC close win rates and sales quota achievement. Partner closely with Sales, Customer Success, Product, Engineering, and Customer Support to build scalable customer solutions while coordinating regionally across team leads.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Conduct 1:1s with team members and keep the pulse on performance, strengths, and development needs.
  • •Act as the point of escalation for team issues and escalate items that can’t be solved within the team.
  • •Recruit, interview, and onboard new team members; report on individual CE strengths and weaknesses.
  • •Maintain and manage relationships with key customers in the territory.
  • •Partner across Sales, Product, Engineering, and Customer Support to advise the team on scalable customer solutions and drive customer success organization-wide.

Key Requirements

  • •Ability to effectively manage and grow a pre-sales team with technical expertise, helping the team adapt and evolve with new technologies.
  • •Demonstrated experience coaching and leading teams, including team management skills.
  • •Experience understanding and solving escalations, team issues, or similar management scenarios.
  • •Demonstrated ability to lead the team to achieve results such as PoC close win rate targets and sales quota achievement targets.
  • •Minimum 5 years experience as a Manager in a pre-sales team, with good appreciation of the ANZ market.
Experience:5+ years
Skills:LeadershipCoachingTeam managementTechnical communicationStakeholder coordinationEscalation management
Languages:English

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn