customer service representative- tech support

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting","Customer focus","Multitasking"]

Provide professional technical support to customers by troubleshooting issues, guiding users through solutions, and ensuring a great customer experience. Accurately document interactions and reported issues while meeting performance standards. Work effectively in a fast-paced, team-oriented environment, including rotational shifts with overnight shifts, using strong communication, problem-solving, and computer skills.

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Sutherland
Sutherland
3 days ago

customer service representative- tech support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Closed

Job Summary

Provide professional technical support to customers by troubleshooting issues, guiding users through solutions, and ensuring a great customer experience. Accurately document interactions and reported issues while meeting performance standards. Work effectively in a fast-paced, team-oriented environment, including rotational shifts with overnight shifts, using strong communication, problem-solving, and computer skills.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional technical support and troubleshooting to customers.
  • •Identify and resolve technical issues efficiently.
  • •Guide customers through solutions clearly and friendly.
  • •Document customer interactions and reported issues accurately.
  • •Deliver an excellent customer experience while meeting performance standards.

Key Requirements

  • •Excellent English communication skills.
  • •Strong problem-solving and troubleshooting abilities.
  • •Good computer and technical skills.
  • •Customer-focused with a professional attitude.
  • •Ability to multitask and work under pressure; previous technical support or customer service experience is a plus.
Skills:CommunicationProblem-solvingTroubleshootingCustomer focusMultitasking
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor