Customer Excellence Quality Manager (Mexicali, Mexico)

Sonova
Mexico
Workplace: HybridFull timeFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Stakeholder management","Communication","Relationship-building","Organization","Accountability"]

Serve as a primary quality connection between customers, key accounts, local markets, Quality Headquarters, and internal partners across North America. You’ll represent the Voice of the Market by gathering customer feedback, communicating emerging quality concerns, and coordinating resolution. Partner with Customer Service, Quality, Commercial, and Operations to deliver consistent customer responses, provide timely updates on investigations and corrective actions, and support reviews, hypercare activities, and closure of open actions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonova
Sonova
1 month ago

Customer Excellence Quality Manager (Mexicali, Mexico)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a primary quality connection between customers, key accounts, local markets, Quality Headquarters, and internal partners across North America. You’ll represent the Voice of the Market by gathering customer feedback, communicating emerging quality concerns, and coordinating resolution. Partner with Customer Service, Quality, Commercial, and Operations to deliver consistent customer responses, provide timely updates on investigations and corrective actions, and support reviews, hypercare activities, and closure of open actions.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Act as a primary quality contact for customers, key accounts, local markets, and internal stakeholders across North America.
  • •Build trusted relationships with customers, commercial teams, Quality Headquarters, operational sites, and global partners.
  • •Represent the Voice of the Market by gathering customer feedback and communicating market needs, concerns, and emerging quality issues.
  • •Coordinate clear communication during customer escalations, major quality events, and hypercare activities, partnering with internal teams for coordinated responses.
  • •Provide timely updates on quality investigations, corrective actions, and improvement initiatives; support meetings/reviews and track open actions through resolution and closure.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in Engineering, Quality Management, Life Sciences, Audiology, Business, Communications, or a related field.
  • •Experience in stakeholder management, customer relations, customer service, account management, quality, or another customer-facing corporate role.
  • •Strong communication and relationship-building skills with customers, key accounts, and senior stakeholders.
  • •Comfortable presenting information and managing sensitive conversations during customer escalations.
  • •Highly organized and able to coordinate multiple stakeholders and priorities, with business fluency in English (additional regional languages an advantage).
Experience:Medical-deviceHealthcareAudiologyRegulated industry
Education:Bachelor's
Skills:Stakeholder managementCommunicationRelationship-buildingOrganizationAccountability
Languages:English

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website