Customer Excellence Quality Manager (Mexicali, Mexico)

Serve as a primary quality connection between customers, key accounts, local markets, Quality Headquarters, and internal partners across North America. You’ll represent the Voice of the Market by gathering customer feedback, communicating emerging quality concerns, and coordinating resolution. Partner with Customer Service, Quality, Commercial, and Operations to deliver consistent customer responses, provide timely updates on investigations and corrective actions, and support reviews, hypercare activities, and closure of open actions.