Billing Specialist (US Weekend)

Bitwarden
United States
Workplace: RemoteFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Empathy","Advocacy","Attention to detail","Time management","Creative problem-solving"]

Support customers with billing and account inquiries using an email-based support system, resolving most issues the same day. Manage customer accounts by generating invoices, collecting payments, updating billing records, and correcting billing or account errors. Review purchase orders for accuracy, set up accounts in the billing system, and collaborate with internal teams to ensure needs are met and processes operate correctly.

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FursaFursa
Bitwarden
Bitwarden
1 day ago

Billing Specialist (US Weekend)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support customers with billing and account inquiries using an email-based support system, resolving most issues the same day. Manage customer accounts by generating invoices, collecting payments, updating billing records, and correcting billing or account errors. Review purchase orders for accuracy, set up accounts in the billing system, and collaborate with internal teams to ensure needs are met and processes operate correctly.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes.
  • •Answer customer questions about billing and account status.
  • •Identify and resolve billing and account errors or issues accurately.
  • •Review incoming purchase orders for accuracy and adherence to sales and finance guidelines; generate renewal and new-order invoices correctly.
  • •Set up and maintain customer accounts in the billing system and assist with other accounting duties and departmental projects.

Key Requirements

  • •Experience with customer service and communicating billing issues with customers and internal departments.
  • •Understanding of the sensitivity of confidential billing and accounting information.
  • •Excellent written and verbal communication skills, with strong grammar and attention to detail.
  • •Strong organization, attention to detail, and time management skills for a cross-functional fast-paced environment.
  • •Working knowledge of Google G Suite and/or Microsoft Office; experience with cloud/web applications is a plus.
Experience:Customer serviceFintech
Skills:EmpathyAdvocacyAttention to detailTime managementCreative problem-solving
Languages:English
Tech Stack:Google G SuiteMicrosoft OfficeStripeCloudWeb applications

Company Brief

Bitwarden
Develops Bitwarden, an open-source password management platform providing secure vaults, password generation, and cross-device syncing for individuals and businesses, with self-hosting and cloud-hosted deployment options and enterprise access controls.
Industry: Cybersecurity
Headquarters: Santa Barbara, United States
Founded: 2016
WebsiteLinkedIn