Field Service Operations Manager

Applied Materials
Ireland
Workplace: OnsiteFull timeEUR 64,800 - 89,100Function: Business OperationsEducation: bachelorsSkills: ["People leadership","Coaching","Customer relationship management","Planning","Problem-solving"]

Lead a team of Customer Engineers supporting critical semiconductor manufacturing equipment in Ireland. You’ll coach and develop field service professionals, build trusted customer relationships, and drive operational performance across safety, quality, customer satisfaction, and financial results. Partner with internal stakeholders (Technical Support, Training, Finance, HR, Spares, and Sales) to manage workforce planning, hiring, training, resource allocation, and continuous improvement initiatives.

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Applied Materials
Applied Materials
2 days ago

Field Service Operations Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of Customer Engineers supporting critical semiconductor manufacturing equipment in Ireland. You’ll coach and develop field service professionals, build trusted customer relationships, and drive operational performance across safety, quality, customer satisfaction, and financial results. Partner with internal stakeholders (Technical Support, Training, Finance, HR, Spares, and Sales) to manage workforce planning, hiring, training, resource allocation, and continuous improvement initiatives.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Customer Engineers, fostering accountability, engagement, and continuous improvement.
  • •Build trusted customer relationships and serve as a key point of contact for operational and service delivery activities.
  • •Drive operational performance across safety, quality, customer satisfaction, and business objectives.
  • •Partner with internal stakeholders (Technical Support, Training, Finance, HR, Spares, and Sales) to ensure effective service delivery.
  • •Manage workforce planning, hiring, training, resource allocation, and lead installation/startup/warranty/service support; also handle technical escalations and continuous improvement.
Travel: Low travel

Pay and Benefits

Salary: EUR 64,800 - 89,100
Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Bachelor’s degree in Engineering, Physics, Materials Science, or a related technical discipline, or equivalent experience.
  • •Experience leading technical teams in a customer-facing environment.
  • •Semiconductor, advanced manufacturing, engineering services, or field service experience preferred.
  • •Proven people management experience, including coaching, performance management, and talent development.
  • •Flexibility to travel within the region and internationally as business needs require.
Education:Bachelor's in Engineering, Physics, Materials Science (or related technical discipline)
Skills:People leadershipCoachingCustomer relationship managementPlanningProblem-solving

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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